Julessa Zuniga
Dallas,TX
Summary
Am seeking a long-term opportunity with a stable company where I am able to apply my skills and contribute to a team while pursuing future leadership opportunities within the company and have a different environment where it’s positive and beneficial as well being aligned and organized. Am a trustworthy person who is willing to help others in difficult circumstances I have mentioned my problem-solving abilities and the strong empathy I have for others, I strive to uplift others up and meet them at their level especially within the company’s goals. I am proficient in managing multiple customer accounts and ensuring accuracy in data entry. As well I’m always focused and dedicated to meet the customer’s satisfaction and operational efficiency.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
B7 Motors
Dallas, Tx
08.2025 - Current
- Resolved customer inquiries efficiently, improving overall satisfaction levels.
- Handled complaint resolution by actively listening and providing helpful assistance.
- Updated customer’s insurance data and input changes into the companies computer system.
- Called insurance companies to ascertain pertinent information regarding their policies and payment status.
- Identified past due accounts and contacted account holders to arrange payment.
- Received payment’s and processed them to the appropriate customer’s accounts.
- Negotiated payment arrangements with delinquent customers in need of extension's.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Verified details with policyholders and requested additional information.
Cashier Assistant
Wingstop
Seagoville, Texas
02.2022 - 07.2025
- Assisted customers with recommendations to enhance their dining experience.
- Processed customer transactions efficiently, ensuring accurate handling of cash and credit payments.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Assisted in stocking shelves, unloading merchandise and organizing inventory.
- Operated cash register accurately to process customer transactions.
- Performed other duties as assigned by our manager.
- Maintained a cleanliness of work area, including sweeping, mopping and dusting surfaces.
- Answered customer questions and provided store information.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Helped with training new employees on our company policies and procedures and ensuring we make progress for the business.
Education
West Mesquite High School
Mesquite, TXSkills
- Leadership
- Trustworthy
- Customer Service
- Problem Solving
- Attentive to customers
- Decision Making
- Team oriented
- Negotiation
- Insurance data entry
- Customer inquiry resolution
- Payment processing
- Calm demeanor
- Empathy and patience
- Multi-tasking strength
- Goal oriented
Timeline
Customer Service Representative
B7 Motors
08.2025 - Current
Cashier Assistant
Wingstop
02.2022 - 07.2025
West Mesquite High School