Juli Cela
Boston,MA
Summary
Seasoned professional in security management, known for high productivity and efficiency in task completion. Possess strong skills in crisis management, team leadership, and operational planning. Excel at communication, problem-solving, and adaptability, ensuring seamless coordination and effective response to security challenges.
Overview
3
3
years of professional experience
Work History
Security Guard Supervisor
Umbria Steakhouse, North End
Boston, Massachusetts
07.2023 - Current
- Managed and supervised a team of security personnel to ensure the safety and security of patrons, staff, and property at Bricco restaurant in Boston's North End.
- Conducted regular risk assessments, monitored security systems, and implemented protocols to maintain a secure environment.
- Oversaw entry and exit points, ensuring compliance with company policies, including guest screening and access control procedures.
- Responded promptly and professionally to emergencies, disturbances, or incidents, coordinating with law enforcement, or emergency services as needed.
- Scheduled and trained security staff on safety procedures, conflict resolution, and de-escalation techniques to handle high-pressure situations effectively.
- Maintained detailed incident reports and communicated regularly with management regarding security concerns or improvements.
- Provided excellent customer service while maintaining a strong and authoritative presence to promote a welcoming yet secure environment.
Security Guard
Bricco Restaurant, North End
Boston, MA
11.2022 - 06.2023
- Monitored the premises to ensure the safety and security of guests, staff, and property.
- Conducted regular patrols of the restaurant and surrounding areas to deter unauthorized access, and prevent disturbances.
- Managed crowd control during peak hours, ensuring a safe and welcoming environment for patrons.
- Responded promptly to emergencies, including medical incidents, or security breaches, and collaborated with local law enforcement when necessary.
- Maintained clear and professional communication with staff and management to address potential safety concerns.
- Assisted with enforcing restaurant policies and resolving conflicts to de-escalate tense situations.
- Provided exceptional customer service by assisting guests with directions and general inquiries, while ensuring their safety.
Hospitality Manager and Security Supervisor
Luciano, Dhermi
Dhermi, Vlore, Albania
06.2022 - 10.2022
- Directed daily front-of-house operations, ensuring seamless dining experiences, and exemplary customer service for a high-end clientele.
- Supervised and trained staff in hospitality standards, conflict resolution, and customer engagement to uphold the restaurant's reputation for excellence.
- Managed reservations, special events, and VIP guest relations, ensuring personalized service and satisfaction.
- Implemented and enforced security protocols to ensure the safety of patrons, staff, and property in a high-traffic location.
- Responded promptly to and resolved customer concerns, escalations, or safety incidents with professionalism and discretion.
- Conducted regular risk assessments and collaborated with local authorities to maintain compliance with safety regulations.
- Coordinated with the kitchen and bar teams to optimize service flow during peak hours and special events.
- Maintained a welcoming and secure environment, contributing to increased customer loyalty and positive reviews.
Education
Associate of Science - Business Career Program With Concentration in Hosp
Computer Systems Institute
Charlestown, MA12-2024
Bachelor of Science - Physical Education And Sports
Marin Barleti University
Tirana, Albania06-2022
Skills
- Security management
- Perimeter checks
- Staff scheduling
- Vehicle patrol
- Radio communication
- Patrol supervision
- Event security
Languages
Albanian
Native/ Bilingual
Italian
Professional
English
Full Professional
Accomplishments
Medals and championships Accomplishments
- Men's Albanian Superliga Champions: Seasons 2022/23, 2021/22, 2020/21, 2018/19, 2017/18, 2016/17 contributed to securing the league title by delivering consistent performance, strategic plays, and teamwork
- Men's Albanian Cup Winner: Seasons 2022/23, 2021/22, 2020/21, 2019/20, 2017/18 played a key role in achieving consecutive victories in high-stakes knockout matches
- Men's Albanian SuperCup Winners: Seasons: 2022/23, 2021/22, 2020/21, 2019/20, 2018/19, 2017/18 instrumental in securing the prestigious SuperCup through exceptional skill, leadership, and dedication.
- Earned recognition as a core team player for consistently outstanding performance during domestic and international tournaments
- Represented Albania in high-level competitions, reinforcing the country's reputation on the international volleyball stage
- Honored as a dependable athlete, with strong contributions to team victories and championship success
Timeline
Security Guard Supervisor
Umbria Steakhouse, North End
07.2023 - Current
Security Guard
Bricco Restaurant, North End
11.2022 - 06.2023
Hospitality Manager and Security Supervisor
Luciano, Dhermi
06.2022 - 10.2022
Associate of Science - Business Career Program With Concentration in Hosp
Computer Systems Institute
Bachelor of Science - Physical Education And Sports
Marin Barleti University
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