Detail-oriented professional experienced in managing daily operations within healthcare settings. Known for effective communication and collaboration, ensuring seamless patient care and compliance with industry regulations. Prepared to leverage expertise to drive operational improvements and enhance patient satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HSHS St. Mary's Hospital
Decatur, IL
07.2025 - Current
Supervised daily operations including scheduling shifts, assigning duties.
Coordinated scheduling for staff to ensure adequate coverage.
Assisted in managing daily operations of patient care services.
Monitored inventory levels for medical supplies and equipment.
Facilitated communication between departments to enhance collaboration.
Participated in team meetings to discuss operational improvements.
Managed customer service inquiries and complaints in a timely manner.
Organized training sessions for new staff on hospital protocols.
Coordinated with other departments to ensure smooth flow of operations.
Collaborated with management on developing strategic plans for achieving business goals.
Case Manager
Sarah Bush Lincoln Health Center
Mattoon, Illinois
03.2020 - 07.2025
Coordinated patient care plans with interdisciplinary teams and healthcare providers.
Developed and implemented individual service plans tailored to client requirements.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Facilitated communication among clients, families, and healthcare professionals to ensure cohesive care.
Educated clients on community resources and support services to enhance their access to care.
Participated in interdisciplinary team meetings to discuss treatment options.
Participated in team meetings and training sessions to strengthen collaboration and improve service delivery.