Marilyn Morales Tesillo
Los Angeles,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant
South El Monte, CA
09.2021 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Medical Assistant
Urgent Care Home Health
Los Angeles, CA
07.2023 - 11.2024
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted back office patient processes to reduce office wait times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared treatment rooms for patient examinations.
- Handled general office duties to support administrative staff during peak hours.
Education
Medical Assistant - Medical Assisting
UEI College -
Huntington Park, CA12-2023
High School Diploma -
Humanitas Acad Of Art And Tech At Esteban E. Torres High School
Los Angeles, CA06-2021
Skills
- Task Delegation
- Employee Performance Evaluations
- Sales monitoring
- Recruiting and interviewing
- Cost Reduction
- Operations Management
- Employee Scheduling
- Orientating and training
- Customer Relations
- Staff Management
- Staff Development
- Money Handling
- Staff Supervision
- HIPAA Compliance
- Procedure Assistance
- Vital signs monitoring
- Medical terminology knowledge
- Patient Care Coordination
- Quick problem solver
- Conversant in [Spanish and English ]
- Valid California driver's license
- Vital Sign Monitoring
- EKG set up and monitoring
- Emergency Room Procedures
- Patient Scheduling
- Patient-focused care
Languages
English
Professional
Spanish
Professional
Timeline
Medical Assistant
Urgent Care Home Health
07.2023 - 11.2024
Assistant Manager
Panda Express Restaurant
09.2021 - Current
Medical Assistant - Medical Assisting
UEI College -
High School Diploma -
Humanitas Acad Of Art And Tech At Esteban E. Torres High School