Juli Tincher
Bedford,Indiana
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Inside Sales Representative
Rogers Group, Inc.
Bloomington , IN
03.2020 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Set up new accounts, established customer credit and set up payment methods.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Meet existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Contribute to event marketing, sales and brand promotion.
Assistant Manager
Wal-mart
Paoli, IN
12.2017 - 12.2019
- Driver of the financial performance of assigned area Fresh Assistant by Monitoring sales trends to adjust pricing strategies accordingly for optimal profitability.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed and implemented sales strategies to increase profits.
Customer Service Manager
Wal-mart
Bedford, IN
09.2016 - 12.2017
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Utilized upselling techniques to promote additional products and increase sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cash Office Assoc.
Wal-Mart
05.2014 - 09.2016
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
- Prevented loss by identifying potential theft risks and following proper security protocols at the register area.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Accounting and Dispatch
Gary Wade Trucking
BEDFORD, IN
10.2010 - 03.2014
- Took customer orders and scheduled the trucks to meet the customer needs.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Accounting- Dispatch-Sales
Blackwell Trucking/Blackwell Limestone/BTI Crushed Stone
Norman, IN
11.1998 - 10.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
Bedford North Lawrence
Skills
- Product Knowledge
- Problem-solving skills
- Active Listening
- Excellent Communication
- Customer Relationship Building
- Lead Generation
- Opportunity Identification
Timeline
Inside Sales Representative
Rogers Group, Inc.
03.2020 - Current
Assistant Manager
Wal-mart
12.2017 - 12.2019
Customer Service Manager
Wal-mart
09.2016 - 12.2017
Cash Office Assoc.
Wal-Mart
05.2014 - 09.2016
Accounting and Dispatch
Gary Wade Trucking
10.2010 - 03.2014
Accounting- Dispatch-Sales
Blackwell Trucking/Blackwell Limestone/BTI Crushed Stone
11.1998 - 10.2010
Bedford North Lawrence
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