Summary
Overview
Work History
Education
Skills
Timeline
Server

Julia Alvarez

Roseville,CA

Summary

Organized and hardworking, with history of meeting company's goals by working under pressure, adapting to new situations, problem solving and working very well with others. Upbeat, friendly and anticipating customer needs to facilitate dining experience. Successful at building relationships with customers to increase loyalty. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Server

Aloha Sushi
Folsom, CA
06.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answering phones and taking to-go orders.
  • Performed food preparation responsibilities to meet restaurant standards for quantities, speed and packaging.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.


Hospitality Host

Buffalo Wild Wings
Roseville, CA
01.2020 - 06.2021


  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times. Answered customer questions about hours, seating and menu information.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • As Head Cook, maintained product presentation, quality and cook time standards. Learned and prepared all menu items according to Buffalo Wild Wings' recipes, plate presentations and specifications.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Crew Member

Jack's Urban Eats
Granite Bay, CA
05.2019 - 10.2019
  • Took orders, prepared meals and collected payments.
  • Applied multitasking skills to get all tasks completed efficiently.
  • Prepared food orders, keeping proper franchise portion control in mind.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Team Member

Blaze Pizza
Gold River, CA
02.2018 - 04.2019
  • Ensured that food is prepared and distributed properly
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
  • Took orders, prepared meals and collected payments at cash register.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

Associate of Arts -

Sierra College
Rocklin, CA

High School Diploma - undefined

Sierra College
2018

Skills

  • Attention to Detail
  • Cooperative Relationships
  • Conflict and Complaint Resolution
  • Teamwork and Collaboration
  • Restaurant Operation
  • Area and Facility Cleaning

Timeline

Server

Aloha Sushi
06.2021 - Current

Hospitality Host

Buffalo Wild Wings
01.2020 - 06.2021

Crew Member

Jack's Urban Eats
05.2019 - 10.2019

Team Member

Blaze Pizza
02.2018 - 04.2019

Associate of Arts -

Sierra College

High School Diploma - undefined

Sierra College

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Julia Alvarez