Julia Antonova
Chicago,IL
Summary
Service orientated and 9 years experienced hospitality worker with proven expertise in the area and strong desire to perform high standards of work that make customers feel welcome and come back. Detail oriented and fast learning server passionate about fulfilling guest requests and delivering solutions to problems.
Overview
9
9
years of professional experience
Work History
Server
Sunda River North
09.2022 - Current
- Greeting guests, taking food and beverage orders, up-selling items, answering questions, making menu recommendations, entering orders, collaborating with staff, issuing bills, accepting payment, calculating shift report.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Somerset restaurant
11.2021 - 11.2023
- Providing a friendly and caring experience for guests, upholding high hospitality standards, providing friendly service, knowing wine and spirits variety, helping guests select food and beverages, responding to guest issues, collecting payment, calculating shift report, training other employees.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash and credit card transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Ramen-san restaurant
11.2021 - 09.2022
Server, Bartender
Francesca's on Chestnut restaurant
08.2020 - 12.2021
Front Desk Manager
ibis Cheboksary Center Hotel
09.2017 - 04.2020
- Interviewing, hiring, and training professionals, coordinating work of departments, monitoring productivity and quality, ordering and controlling expenses, handling complaints and emergencies.
Front Desk Agent
ibis Cheboksary Center Hotel
07.2015 - 09.2017
Education
Bachelor - Civil law
Chuvash State University
Cheboksary, Russia06.2015
Skills
- Cash and credit card handling expertise
- Upsale
- Food and spirits knowledge
- Opening/ closing procedures
- Customer and personal experience
- Multitasking
- Excellent verbal skills
- Order delivery practices
- Safe Food Handling
Timeline
Server
Sunda River North
09.2022 - Current
Server
Somerset restaurant
11.2021 - 11.2023
Server
Ramen-san restaurant
11.2021 - 09.2022
Server, Bartender
Francesca's on Chestnut restaurant
08.2020 - 12.2021
Front Desk Manager
ibis Cheboksary Center Hotel
09.2017 - 04.2020
Front Desk Agent
ibis Cheboksary Center Hotel
07.2015 - 09.2017
Bachelor - Civil law
Chuvash State University