Julia A. Wilson
AmTrust Financial Services
Cleveland
32
years of professional experience
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Work History
Workflow Administrator
- Transposed application information from Microsoft Outlook into company software to ensure accurate data entry
- Consistently meet daily and monthly transaction goals
- Cooperate with other Workflow staff to assure that productivity is maintained in the department
- Transpose application information from Microsoft Outlook email into company software
- Cooperated with Workflow staff to maintain departmental productivity and streamline processes
Processor I
5 Years- Produce and prepare endorsements, non-renewal notices, and cancellations for Workers’ Compensation policies
- Prepared renewal policies for underwriter review, facilitating streamlined approval processes
- Processed policy renewals for timely customer service
- Enter and process quotes and new business
- Issued new business policies to expand client portfolio
- Perform clearance on new business submissions
- Promoted goodwill for company through effective communication and relationship-building with customers
- Achieve and maintain a 95%, or above, for productivity
- Achieve and maintain a 97%, or above. for level of quality
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Reviewed and validated documentation for accuracy, reducing errors in claim processing.
- Collaborated with cross-functional teams to resolve discrepancies and enhance service delivery.
- Implemented best practices for data entry, improving overall processing speed and reliability.
- Monitored workflow to identify bottlenecks, suggesting improvements to streamline operations.
- Provided support in quality assurance efforts, enhancing accuracy of processed claims through detailed audits.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
Teacher, High School English
13 Years 5 Months- Planned and implemented creative lessons to engage high school students and enhance their critical thinking skills
- Collaborated with teachers to analyze student data, tailoring instruction to meet diverse learning needs
- Designed a comprehensive student project incorporating various writing styles, enabling students to develop original or improved products
- Attended an “Educator Educating Educators” conference. Upon return, shared key takeaways with staff
Administrative Secretary
2 YearsAdministrative Assistant
3 YearsRecords Routing Clerk
2 YearsEducation
Master of Arts - English
Bachelor of Arts - English
Skills
Data entry
File management
Office administration
Records management
Workflow optimization
Customer service
Office management
Schedule coordination
Team collaboration
Scheduling
Attention to detail
Calendar management
Accomplishments
- Published a mystery novel, Headlock, August 2008
- Spirit Award, Lifeskills Centers, 2005
Timeline
Processor I
AmTrust Financial Services
08.2021 - CurrentRead More
Teacher, High School English
Cleveland Metropolitan School System
01.2003 - 06.2016Read More
Administrative Secretary
Franklin Plaza Extended Care
01.2000 - 01.2002Read More
Administrative Assistant
Applewood Centers Inc
01.1997 - 01.2000Read More
Records Routing Clerk
Product Development Corporation
01.1995 - 01.1997Read More
Cleveland State University
Bachelor of Arts from English
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Workflow Administrator
AmTrust Financial Services
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Cleveland State University
Master of Arts from English
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