Julia Bailey
Maple Valley,WA
Summary
Talented Mortgage Professional with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Senior Mortgage Consultant
OnQ Financial LLC
05.2018 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
Mortgage Consultant
Cherry Creek Mortgage LLC
02.2014 - 05.2018
- Oversaw sales and underwriting processes of mortgage lending office.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Managed a pipeline of 75-100 loans
Licensed Loan Officer Assistant
Sterling Bank
08.2009 - 01.2014
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Loan Officer Assistant
Chase Home Finance
09.2006 - 08.2009
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Loan Processing Manager
Referral Financial, Inc.
11.2001 - 08.2006
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
Bachelor of Arts - Psychology
University of Washington
Seattle, WA06.2000
Skills
- Professional Phone Skills
- Credit Check Knowledge
- Customer Proposals
- Selling Skills
- Customer Satisfaction
- Educating Consumers
Timeline
Senior Mortgage Consultant
OnQ Financial LLC
05.2018 - Current
Mortgage Consultant
Cherry Creek Mortgage LLC
02.2014 - 05.2018
Licensed Loan Officer Assistant
Sterling Bank
08.2009 - 01.2014
Loan Officer Assistant
Chase Home Finance
09.2006 - 08.2009
Loan Processing Manager
Referral Financial, Inc.
11.2001 - 08.2006
Bachelor of Arts - Psychology
University of Washington
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