JULIA BERG
South Boston,MA
Summary
Enthusiastic and attentive professional with extensive experience in high-volume service environments, including Lincoln Tavern & Restaurant. Skilled at multi-tasking and maintaining high service standards to enhance customer satisfaction. Experienced at training staff and fostering teamwork, ensuring seamless operations and memorable guest experiences.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Server
Lincoln Tavern & Restaurant
South Boston, MA
09.2024 - Current
- Provided exceptional customer service adhering to alcohol safety policies to ensure a fun and safe environment
- Support teammates during high-volume shifts to ensure smooth operations, and a seamless guest experience
- Trained and mentored new staff to ensure consistency in service standards and strong team cohesion
Server
Septenary Winery
Crozet, Virginia
06.2021 - 01.2024
- Provided exceptional customer service by explaining wines as they were being served to customers, actively listening to concerns, and resolving any issues effectively to ensure customer satisfaction and loyalty.
- Trained new servers on winery policies, the historic property, and customer engagement techniques
- Communicated wine club benefits to encourage customers to join when they were enthusiastic about their experience
Bartender
Dinner at Home Catering
Charlottesville, Virginia
06.2019 - 01.2024
- Bartended at events while engaging with customers and adhering to alcohol safety policies to ensure a fun and safe environment
- Set up and closed events of up to 300 people, including weddings, University of Virginia Alumni reunions, and private events, at venues around Charlottesville, VA
- Trained new staff to ensure unity with service and important details that are key in being a team
Server
Hot Cakes Catering
Charlottesville, Virginia
06.2022 - 09.2022
- Set up and closed events including weddings, private parties and reunions
- Engaged with customers while serving food and drinks
- Maintained cleanliness of kitchen to allow chef's space to work and other staff space to serve
Server/Event Staff
Vivaces
Charlottesville, Virginia
01.2016 - 01.2019
- Assisted the serving staff in serving food and drinks to customers, as well as clearing and resetting tables when the customers finished.
- Provided proactive services to assist staff including rolling silverware, cleaning dishes, and packaging food
Skills
- Organization
- Communication
- Problem solver
- Team player
- Customer service
- Multi-tasking
Certification
TIPS Certified
Timeline
Server
Lincoln Tavern & Restaurant
09.2024 - Current
Server
Hot Cakes Catering
06.2022 - 09.2022
Server
Septenary Winery
06.2021 - 01.2024
Bartender
Dinner at Home Catering
06.2019 - 01.2024
Server/Event Staff
Vivaces
01.2016 - 01.2019