Julia Black
McKees Rocks,PA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
8
8
years of professional experience
Work History
Float Consultant
True Rest Float Spa
09.2022 - 03.2023
- Answered incoming calls and made outbound calls as well as emails
- Booked and canceled appointments
- Entered and processed payments in computer system
- Educated clients on the use of the float pods and the mental and physical benefits of float therapy
- Housekeeping duties included pod suite turnover, shower, bathroom, and laundry maintenance
- Sold memberships and packages
Lash Consultant
Amazing Lash Studio
01.2020 - 07.2020
- Answered incoming calls and made outbound calls
- Booked and canceled appointments
- Processed client intakes prior to session and discussed their needs for service
- Handled customer service issues
- Processed client check in and check out
- Entered and processed payments in computer system and reconciled cash register
- Educated and sold retail products while also meeting monthly membership goals
Membership Manager
Massage Envy
08.2019 - 02.2020
- Assisted with interviewing potential employees
- Trained new and existing team members
- Accomplished weekly/monthly sales goals
- Cancel, freeze, and un-suspend members
- Organized membership developments, and relations
- Updated and distributed information to current members as well as cancelled or suspended members
- Managed the membership database and oversaw membership customer service process to ensure members were satisfied
Front Desk Associate
Massage Envy
08.2017 - 08.2019
- Answered incoming calls promptly, outbound calls confirming appointments and membership suspensions
- Greeted clients and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed client intakes prior to session and discussed their needs for service
- Entered and processed payments and reconciled cash register
- Educated and sold retail products while selling and meeting monthly membership goals
Line/Cashier
Blaze Pizza
10.2016 - 03.2017
- Provided customer service
- Prepared pizzas and salads per customer request in line form
- Operated computerized cash register
- Provide beverage cups and condiments to increase customer convenience and provided deserts
- Cleaned the front end, including: all tables and counter tops, stock silverware and napkins, lids and cups, and cleaned bathrooms
Cashier
SUBWAY®Restaurants
11.2015 - 06.2016
- Provided customer service
- Prepared hoagies and salads per customer request in line form
- Operated computerized cash register
- Provide beverage cups and condiments to increase customer convenience and provided deserts
- Cleaned the front end, including: all tables and counter tops, stock silverware and napkins, lids and cups, and cleaned bathrooms
Cashier
Arby's Restaurant
10.2014 - 11.2015
- Provided customer service
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided beverage cups and condiments to increase customer convenience
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
Education
Diploma -
Sto-Rox High School
2017
Skills
- Customer Service Skills
- Computer Skills
- Management Experience
- Sales Experience
- Client Relationships
Timeline
Float Consultant
True Rest Float Spa
09.2022 - 03.2023
Lash Consultant
Amazing Lash Studio
01.2020 - 07.2020
Membership Manager
Massage Envy
08.2019 - 02.2020
Front Desk Associate
Massage Envy
08.2017 - 08.2019
Line/Cashier
Blaze Pizza
10.2016 - 03.2017
Cashier
SUBWAY®Restaurants
11.2015 - 06.2016
Cashier
Arby's Restaurant
10.2014 - 11.2015
Diploma -
Sto-Rox High School
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