JULIA BLISS

•Oversee the daily operations of a 2-building community, comprising of 501 units and 1 retail space.
•Directly manage a team of 15 including leasing, maintenance and concierge. Handle scheduling, payroll, hiring and training functions.
•Complete detailed monthly financial reporting for asset management team. This includes providing insight into budget variances, progress on capital projects, re-forecasting of future cash flows, and summarizing tactics to maximize revenues and minimize expenses.
•Onsite contact for Capital team for a 5-year capital plan for property, including units, common areas, outdoor spaces and 2-level indoor parking garage.
•Give feedback on how to add value to the asset through capital projects.
•Obtain, negotiate, and evaluate bids, secure contracts and see projects through to completion.
•Evaluate and modifypricing strategies to sustain high occupancy and boost rental income.

•Consistently exceed budgeted goals for net operating income, leading to cash flows 20% higher than budgeted.

• Executed daily financial operations by collecting and posting rent, fees, and payments.
• Review and address unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Processes resident move-outs, applying appropriate deposit and early lease termination fees.
• Increased resident retention by effectively handling and resolving complaints and service requests.
• Managed communication for delinquent account resolution.

• Guided Sales and Marketing team to consistently generate high revenue through effective training and coaching.
• Negotiate renewal rates for current residents.
• Keep current with market trends, direct comps and company initiatives.
• Handle resident concerns, answer reviews, enter service requests and keep resident accounts & documents up to date.

• Converted leads into community tours by following up with all prospects.
• Conducted informative and personalized tours of the apartment community that resulted in new leases.
• Built brand loyalty by ensuring excellent service and as well as organizing & executing events for the resident experience.
• Generated awareness, interest, and excitement via social media.

• Managed the P&L and operations of 2 high-volume shops.
• Accountable for meeting and exceeding sales goals and maximizing revenue.
• Monitored and authorized staff payroll.
• Responsible for resolving all customer relations issues.
• Controlled and maintained the shops inventory, expenses and orders
• Recruited, Hired, Educated and Trained the staff on company set standards, product knowledge and policies
• Kept staff accountable for customer service, quality of work and retail goals
• Updated all marketing directives and social media for shops
• Acted as the point of contact for large group bookings/buyout requests
• Managed the shop's social media and the shop’s grass roots marketing campaign