Julia Brock
North Haven,CT
Summary
HR Service Center Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, associates, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
HR Service Center Rep
The TJX Companies
04.2022 - Current
- Manages approximately 45 incoming calls per day, outbound calls, emails, and service tickets from employees, managers, and corporate offices
- Educates and assists associates with insurance, PTO, pension, onboarding, system testing, reporting, employment record changes, and more
- Remote work from training to now.
Sales Associate
The Only Game in Town
06.2018 - 03.2022
- Managed cash register, business reports, staffing schedules, training new hires, opened/closed the business
- Worked at the front desk managing different departments
- Handled customer inquiries, conflicts, and party planning.
Acting Manager
Carters
05.2021 - 08.2021
- Completed cash reports, KPI business/sales reporting
- Trained employees
- Helped staff meet their business goals as well as meeting mine
- Started as sales associate and was then promoted to Acting Manager.
Sales Associate
Evans Toy Shoppe
03.2018 - 03.2019
- Handled inventory, business sales, cash register, opening/closing reports
- Assisted customers with inquiries and recommendations
- Talked to sales vendors for the business.
Education
No Degree - Nursing
Pace University
Pleasantville, NY10.2021
High School Diploma -
North Haven High School
North Haven, CT06.2019
Skills
- Insurance
- PTO
- Retirement
- Onboarding
- Training
- Employee records
- Reporting
- HRIS testing
- Applicant Tracking Systems
- Remote Work
- Sales
- Call Management
Company
The TJX Companies, INC.
Personal Information
Title: HR Service Center Representative
Timeline
HR Service Center Rep
The TJX Companies
04.2022 - Current
Acting Manager
Carters
05.2021 - 08.2021
Sales Associate
The Only Game in Town
06.2018 - 03.2022
Sales Associate
Evans Toy Shoppe
03.2018 - 03.2019
No Degree - Nursing
Pace University
High School Diploma -
North Haven High School
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