Julia Capello
Portland,CT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Dairy Queen Grill & Chill. Excelled in records management and staff training, enhancing team productivity and customer satisfaction. Skilled in multitasking, organization, and resolving customer issues, demonstrating a reliable and proactive approach to all tasks.
Overview
3
3
years of professional experience
Work History
Deli Service Associate/Cashier
D'eliana Market
10.2022 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensure positive customer experience by greeting customers, listening to feedback, and processing accurate and efficient financial transactions.
- Prepare sandwiches, assemble food orders, and proactively clean workspaces.
Shift Leader
Dairy Queen Grill & Chill
06.2021 - Current
- Oversee daily cash handling procedures, maintain accurate records and minimize discrepancies.
- Improve team productivity by implementing efficient scheduling and task delegation methods.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Train new employees and delegate daily tasks and responsibilities.
Education
Associate of Science - Environmental Science
CT State Community College Manchester
Manchester, CT05-2025
High School Diploma -
Portland High School
Portland, CT06-2022
Skills
- Records Management
- Reliable
- Multitasking and Organization
- Staff education and training
Timeline
Deli Service Associate/Cashier
D'eliana Market
10.2022 - Current
Shift Leader
Dairy Queen Grill & Chill
06.2021 - Current
Associate of Science - Environmental Science
CT State Community College Manchester
High School Diploma -
Portland High School