Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Catando

Montclair,NJ

Summary

Highly cooperative, coachable, and generous team player with deep love for working with people with past hospitality experience in the restaurant industry. Bringing patience, empathy, and persuasive communication skills to create enjoyable dining experiences. Skilled in anticipating and meeting guest needs promptly while ensuring collaborative atmosphere. Adept at handling diverse customer interactions with care and precision, fostering welcoming environment for all. Thrives in a dynamic setting, significantly enhancing guest satisfaction while fostering positive relationships with team members through effective communication and a warm, professional demeanor.

Overview

Work History

Server, Busboy, Hostess, Cashier.

Tarantella's Ristorante
07.2024 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm, patient and composed.
  • Used good friendly and welcoming communication skills to reduce guest dissatisfaction.
  • Assisted with training of new staff members.
  • Resolved customer complaints and inquiries in a timely manner.
  • Prepared and served food and beverages to customers.
  • Monitored food and beverage levels to satisfy customer needs.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Performed cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift.
  • Fostered positive working relationships with fellow servers, bartenders, chefs and hostesses.
  • Displayed exceptional multitasking abilities while serving multiple tables simultaneously.

Education

Some College (No Degree) - Psychology

Montclair State University
Montclair, NJ
05-2027

Skills

  • Guest Engagement
  • Order and Time Management
  • Relationship Management
  • Strong Work Ethic
  • Problem Solving
  • Team building
  • Conflict Resolution
  • Patience
  • Multitasking
  • Leadership
  • Accountability
  • Confidence
  • Encouraging
  • Enthusiastic
  • Coachable
  • Works well under pressure

Languages

Spanish
Limited Working

Timeline

Server, Busboy, Hostess, Cashier.

Tarantella's Ristorante
07.2024 - Current

Some College (No Degree) - Psychology

Montclair State University
Julia Catando