Kristyn Billias
Colonia,New Jersey
Summary
Accomplished Server with a proven track record, excelling in exceptional customer service and food handling safety. Mastered multitasking in high-volume settings, significantly enhancing dining experiences and operational efficiency. Skilled in fostering cross-functional team collaboration, ensuring high-quality outcomes and guest satisfaction.
Overview
16
16
years of professional experience
Work History
Server
Tarantella's Ristorante
03.2017 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS systems to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Original Pancake House
06.2023 - 01.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Elio Ferraros Restaurant
06.2013 - 01.2018
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Pastry Chef
The Hilton Hotel
05.2008 - 05.2013
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
Education
Associate of Arts - Pastry Arts & Restaurant Management
The French Culinary Institute
New York, NY03.2007
High School Diploma -
North Hunterdon High School
Annandale, NJ01.2005
Skills
Strong Work Ethic
Exceptional Customer Service
Professional Attitude
Tableside Etiquette
Food Handling Safety
Timeline
Server
The Original Pancake House
06.2023 - 01.2024
Server
Tarantella's Ristorante
03.2017 - 09.2024
Server
Elio Ferraros Restaurant
06.2013 - 01.2018
Pastry Chef
The Hilton Hotel
05.2008 - 05.2013
Associate of Arts - Pastry Arts & Restaurant Management
The French Culinary Institute
High School Diploma -
North Hunterdon High School
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