Julia Cavanaugh
Riverside,NJ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Regional Director
Hand and Stone Massage and Facial
Philadelphia, Pennsylvania
01.2024 - Current
- Directed regional sales efforts by setting ambitious targets and strategic plans.
- Ensured service quality standards across regional operations through effective management, enhancing customer satisfaction.
- Developed targeted training programs to elevate staff customer service skills, resulting in improved client interactions.
- Collaborated with management to optimize operational processes, contributing to streamlined workflows across the region.
- Evaluated customer feedback to pinpoint areas for improvement in service delivery.
- Conducted weekly analysis of team performance based on comprehensive reports.
Senior Contributor
Geek Girl Authority
Los Angeles, California
11.2017 - 11.2025
- Researched trending topics to shape content strategy and boost audience engagement.
- Analyzed website traffic data to inform content strategy decisions.
- Researched and developed engaging articles on diverse topics for online platforms.
- Crafted engaging content for online articles and social media platforms.
- Created compelling social media posts to drive audience engagement and expand reach.
- Edited submissions for clarity, grammar, and adherence to brand voice.
- Managed multiple writing projects simultaneously while adhering to tight deadlines.
- Applied writing, editing, and proofreading skills to ensure high-quality, brand-aligned content.
General Manager
Hand and Stone Massage and Facial
Delran, NJ
07.2023 - 01.2024
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Managed daily operations, achieving sales targets and enhancing key performance metrics.
- Oversaw staff training to ensure high-quality service and customer satisfaction.
- Implemented scheduling systems that increased therapist availability and streamlined client appointments.
- Analyzed client feedback to refine service offerings and elevate guest experience.
Managing Editor
Geek Girl Authority
Los Angeles, California
11.2019 - 04.2023
- Managed publishing schedules, editorial calendars, and pitch workflows.
- Reviewed submissions for accuracy, style, and adherence to guidelines.
- Collaborated with writers to enhance article quality and clarity.
- Edited and curated content for diverse topics in geek culture.
- Provided feedback on articles to ensure quality standards are met.
- Analyzed user data from social media platforms such as Facebook and Twitter.
Education
Master of Arts - New Media Journalism
Full Sail University
Winter Park, FL08-2020
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL06-2019
Skills
- Operational efficiency
- Revenue growth
- Staff training
- Performance evaluation
- Customer feedback analysis
- Content strategy
Timeline
Regional Director
Hand and Stone Massage and Facial
01.2024 - Current
General Manager
Hand and Stone Massage and Facial
07.2023 - 01.2024
Managing Editor
Geek Girl Authority
11.2019 - 04.2023
Senior Contributor
Geek Girl Authority
11.2017 - 11.2025
Master of Arts - New Media Journalism
Full Sail University
Bachelor of Science - Game Design
Full Sail University