Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

Julia Ciccone

Wellington

Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

8
8
years of professional experience

Work History

Assistant Team Leader

Goodwill Retail Store & Donation Center - Lantana
02.2025 - Current
  • Monitored team productivity and provided regular progress reports to TLC
  • Worked with customer service
  • Managed team workload to reach targets for specific tasks
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion
  • Managed team workload to reach production targets
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Worked closely with other departments to successfully execute cross-functional projects on-time and within budget
  • Supervised 19 employees staff

Key Holder

Goodwill Retail Store & Donation Center - Lantana
09.2024 - 01.2025
  • Managed daily cash handling procedures
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Maintained the store clean and organized.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Front-End Manager Assistant

NetCost Market
08.2023 - 06.2024
  • Supervised and guided cashiers
  • Delivered excellence in guest service
  • Monitored cashiers work to assess performance and identify knowledge gaps
  • Organized training for new team members and routine retraining for established employees
  • Monitored inventory levels, placing orders
  • Established fruitful working relationships with employees, management and vendors
  • Trained, and mentored new employees.
  • Delegated tasks to team members according to their abilities and workload.
  • Investigated customer complaints, identifying and changing processes to remove faults.

Cashier

Tenafly Gourmet Market
03.2017 - 08.2023
  • Kept clean, organized and well-stocked checkout areas.
  • Engaged customers in pleasant conversation while completing cash register transactions.
  • Informed customers of promotions and special offers to increase sales.
  • Provided information to customers on products or services.

Education

Associate - Computer Science - Engineering

South Russia State Technical University
07.2008

Skills

  • Workforce Management
  • Process Improvement
  • Organizational Skills
  • Administration and Reporting
  • Performance Management
  • Performance Evaluations
  • Customer Relationship Management
  • Excellent Communication

LANGUAGE

Russian Fluent
English Conversational

Timeline

Assistant Team Leader

Goodwill Retail Store & Donation Center - Lantana
02.2025 - Current

Key Holder

Goodwill Retail Store & Donation Center - Lantana
09.2024 - 01.2025

Front-End Manager Assistant

NetCost Market
08.2023 - 06.2024

Cashier

Tenafly Gourmet Market
03.2017 - 08.2023

Associate - Computer Science - Engineering

South Russia State Technical University

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