Julia Coelho
West Chester,PA
Summary
Current college student with interests in business, psychology, english, and related fields. Have worked for the past 3+ years in customer service jobs that have taught me many valuable skills, such as being personable and building relationships with others. Creative problem solver that enjoys working on projects independently and with others.
Overview
4
4
years of professional experience
Work History
Swim Coach
ACAC Fitness & Wellness Center
05.2023 - 08.2023
- Coached swimmers aged 6 to 18 for competitive swim team.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Prepared athletes for special competitions and meets.
Customer Service Representative
Bed Bath & Beyond
11.2020 - 09.2022
- Assisted customers with their questions and concerns about our products, services, etc.
- Reviewed customer account information to determine current issues and potential solutions.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Swim Instructor
Kids First Swim Schools
02.2019 - 02.2022
- Led instructional classes to protect recreational users from dangerous situations.
- Coordinated and instructed swimming programs for children.
- Devised new programs and monitored client programs.
- Assisted in scheduling, phone calls, and other customer service
Education
BBA - Business Administration
University of Pittsburgh
Pittsburgh, PA05.2026
High School Diploma -
West Chester East High School
West Chester, PA06.2022
Skills
- Small and Large Group Instruction
- Critical Thinking
- Managing Multiple Tasks
- Customer Relationship Management
- Business Development Understanding
- Strategic Planning
- Special Event Planning
- Media Relations
Accomplishments
- Deca National Finalist
- Deca State Finalist
- Collaborated with my team in the development of multiple social media and educational programs.
Timeline
Swim Coach
ACAC Fitness & Wellness Center
05.2023 - 08.2023
Customer Service Representative
Bed Bath & Beyond
11.2020 - 09.2022
Swim Instructor
Kids First Swim Schools
02.2019 - 02.2022
BBA - Business Administration
University of Pittsburgh
High School Diploma -
West Chester East High School
Similar Profiles
David ZimmermanDavid Zimmerman
Vice President of Design at ACAC Fitness & Wellness CenterVice President of Design at ACAC Fitness & Wellness Center
Angela TrogdonAngela Trogdon
Payroll Systems Specialist at ACAC Fitness & Wellness CenterPayroll Systems Specialist at ACAC Fitness & Wellness Center
Avery BrooksAvery Brooks
Front Desk Receptionist at ACAC Fitness & Wellness CenterFront Desk Receptionist at ACAC Fitness & Wellness Center