Michael A. Littriello
Bayville,NJ
Summary
Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in Member Service Representative role.
Overview
3
3
years of professional experience
Work History
Member Service Representative
ACAC Fitness & Wellness Center
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Landscaping Assistant
Shore Green Landscaping & Design, LLC
05.2024 - 08.2024
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
- Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
Pizza Delivery Customer Service
Positano's Restaurant
01.2023 - 08.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
Landscaping Assistant
P & B Lawn Service Maintenance
04.2022 - 08.2022
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
Bachelor of Science - Pre-Business
West Chester University
05.2028
Fall 2023 - Business Administration
Brookdale Community College
High School Diploma -
Central Regional High School
06.2023
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
ACAC Fitness & Wellness Center
11.2024 - Current
Landscaping Assistant
Shore Green Landscaping & Design, LLC
05.2024 - 08.2024
Pizza Delivery Customer Service
Positano's Restaurant
01.2023 - 08.2023
Landscaping Assistant
P & B Lawn Service Maintenance
04.2022 - 08.2022
Fall 2023 - Business Administration
Brookdale Community College
High School Diploma -
Central Regional High School
Bachelor of Science - Pre-Business
West Chester University
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