Julia Cowan
Escondido,CA
Summary
Skilled multitasker with superior work ethic, who is a great team player, with problem-solving ability and strong organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and a resourceful approach, who is looking to gain more work experience in the hospitality world.
Overview
2
2
years of professional experience
Work History
Host at Bobs Steak and Chophouse
La Costa Resort & Spa
02.2024 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Event Assistant
Luxury Rally Club
08.2024 - Current
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
Server
Mining Company
03.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier/ Food Runner/Food Server
Epic Wings N Things
07.2023 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Cheesecake Factory
05.2022 - 08.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
Hospitality Management
Mira Costa
Oceanside, CA08-2026
Skills
- Guest Management
- Creativity and Innovation
- Social Media Promotion
- Strong Work Ethic
- Exceptional customer service
Timeline
Event Assistant
Luxury Rally Club
08.2024 - Current
Server
Mining Company
03.2024 - Current
Host at Bobs Steak and Chophouse
La Costa Resort & Spa
02.2024 - Current
Cashier/ Food Runner/Food Server
Epic Wings N Things
07.2023 - 02.2024
Host
Cheesecake Factory
05.2022 - 08.2023
Hospitality Management
Mira Costa