Julia Craig
Norton,OH
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
9
9
years of professional experience
Work History
Independent Contractor
One Eleven Salon And Spa, Hudson
01.2022 - Current
- Delivered outstanding service to over 140 repeating customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Maintained and built clientele by forming relationships and using marketing tools to reach new guest and further business growth.
- Created website design for reviews, scheduling, professional photos of services to improve marketing.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built and maintained profitable business with full clientele at age of 17
Independent Contractor
Valerie's Hair Studio
08.2014 - 01.2022
- Research and demonstrate creativity through use of organic hair care products
- Facilitated hair show for All Nutrient at Greater Columbus Hair Show, prepped three different models for audience and educators.
- Create and design marketing pieces to effectively advertise to gain new clientele
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services with strong marketing skills and referrals
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Edit and manage daily schedule through Style Seat to maintain good customer relations
Education
Associate - Human Resources Management
Stark State College
North Canton, OH12.2023
Skills
- Business management
- Client Advocacy
- Dispute Mediation
- Customer Loyalty
- Schedule Management
- Customer Service
- Sales
- Training
- Organizational Skills
- Fast learner
- Management
- Business Development
- Budgeting
- Marketing
- Operational Efficiency
- Recruitment and Hiring
Timeline
Independent Contractor
One Eleven Salon And Spa, Hudson
01.2022 - Current
Independent Contractor
Valerie's Hair Studio
08.2014 - 01.2022
Associate - Human Resources Management
Stark State College
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