Julia Davis
Honolulu
Summary
Knowledgeable guest services manager with proven track record in enhancing guest experiences and resolving issues promptly. Successfully managed teams to improve service efficiency and guest satisfaction. Demonstrated leadership and problem-solving skills to maintain high service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Highgate (Park Shore Waikiki)
01.2025 - Current
- Oversaw daily operations of guest services, ensuring exceptional customer satisfaction.
- Trained and mentored staff to enhance service delivery and operational efficiency.
- Implemented process improvements that streamlined guest check-in and check-out procedures.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
General Manager
Wailea Kitchen
11.2021 - 12.2024
- Led operational strategy to enhance kitchen productivity and streamline workflow processes.
- Managed budgeting and financial forecasting to ensure profitability and cost control.
- Oversaw recruitment, training, and performance management of kitchen staff to maintain high service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Assistant Manager
Starbucks
08.2017 - 08.2021
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new team members on operational procedures and company standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing efficiency.
Education
Associate of Arts - Psychology
Rockland Community College
Suffern, NY05-2020
Skills
- Staff training and development
- Property management systems
Certification
- Certified Yoga Instructor
Timeline
Guest Service Manager
Highgate (Park Shore Waikiki)
01.2025 - Current
General Manager
Wailea Kitchen
11.2021 - 12.2024
Assistant Manager
Starbucks
08.2017 - 08.2021
Associate of Arts - Psychology
Rockland Community College