Julia Douglas
Boca Raton,FL
Summary
Attentive, reliable, and self-motivated waitress with experience serving customers in food service and excellent customer service skills. Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
King Fish Grill
03.2020 - 10.2020
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Warmly greeted and escorted guests to their assigned tables seating 200–300 people per shift.
- Took up to 50 reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Server Assistant
Mellow Mushroom Pizza
01.2021 - 01.2022
- Served food or beverages to customers, and prepare or serve appetizers at tables as required.
- Answered any questions about the menu, aware of what is in each pizza.
- Performed cleaning duties, such as sweeping floors, tidying up food runner station, wiping down bar and cashier, or checking and cleaning the bathroom.
- Processed monetary transactions on POS System.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Food Service Cashier
Raw Juce
08.2023 - Current
- Memorized over 30 menu items to create beverages for 200+ customers a day.
- Optimize a workflow by maintaining a clean and organized work space.
- Built rapport with new and returning customers to promote the company's vision and values
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
Education
Business
Florida Atlantic University
Boca Raton, FL05.2027
High School Diploma -
Pedro Menendez High School
Saint Augustine, FL05.2023
Skills
- Open table experience
- Strong communication skills
- Problem-solving skills
- Ability to lift heavy trays
- Dining area cleanliness
- Excellent customer service
Timeline
Food Service Cashier
Raw Juce
08.2023 - Current
Server Assistant
Mellow Mushroom Pizza
01.2021 - 01.2022
Restaurant Hostess
King Fish Grill
03.2020 - 10.2020
Business
Florida Atlantic University
High School Diploma -
Pedro Menendez High School