Sandra Gonzalez
Milpitas,CA
Summary
Proven server with a track record of enhancing guest experiences through exceptional hospitality service expertise and efficient cash handling. Skillfully balances high-volume dining demands with meticulous attention to cleanliness standards, achieving significant repeat business. Excels in guest engagement and team collaboration, leveraging POS knowledge and alcohol seller certification for seamless service.
Overview
6
6
years of professional experience
Work History
Server
El Jardin Restaurant
2024.05 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Distrito Federal
2022.06 - 2024.05
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Greeted new customers, discussed specials, and took drink orders.
Server
Puesto
2021.03 - 2022.05
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Host
Dishdash Grill
2018.03 - 2020.04
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Milpitas High School
Milpitas, CA06.2017
Skills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Alcohol Seller Certificate
- Menu Memorization
- Food Running
- High-volume dining
- Open Table experience
- Table Bussing
Languages
Spanish
Native or Bilingual
Timeline
Server
El Jardin Restaurant
2024.05 - Current
Server
Distrito Federal
2022.06 - 2024.05
Server
Puesto
2021.03 - 2022.05
Host
Dishdash Grill
2018.03 - 2020.04
High School Diploma -
Milpitas High School
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