Julia Duggan
Summary
Dynamic, personable professional with extensive experience in customer service and resident relations. Proven ability to enhance guest satisfaction through attentive service and effective problem resolution. Skilled in event planning, inventory management, and fostering relationships with team and residents / potential residents.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Palm Tree Club
Orlando, FL
12.2024 - 10.2025
- Provided exceptional customer service.
- Assisted in training new servers on established protocols and customer service standards.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction and repeat business.
- Upsold beverages and promotions to maximize sales opportunities during peak hours.
Leasing Agent
Thrive! Communities
Seattle, WA
01.2024 - 12.2024
- Facilitated property showings for prospective tenants, showcasing amenities and community features.
- Coordinated move-in/move-out procedures, maintaining accurate records of unit status and inspections.
- Provided support during leasing events, promoting community engagement and fostering relationships with residents.
- Established rapport with residence, always promptly responding to concerns and forming personal relationships.
Front Desk Associate
Marriott
Portland, ME
11.2022 - 01.2024
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Provided information on local attractions and services.
- Handled high-pressure situations calmly, maintaining professionalism at all times, resolving guest issues effectively.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
General Manager
Loxsmith Bagel Co
Saco, ME
05.2020 - 11.2022
- Oversaw inventory management, ensuring adequate stock levels while minimizing waste and costs.
- Developed marketing strategies that increased brand visibility and customer engagement within the community.
- Fostered a collaborative team environment, enhancing communication and operational efficiency among staff members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Thornton Academy
Saco, ME06.2022
Skills
- Resident relations
- Event planning
- Customer service
- Attention to detail
- Listening skills
Timeline
Cocktail Server
Palm Tree Club
12.2024 - 10.2025
Leasing Agent
Thrive! Communities
01.2024 - 12.2024
Front Desk Associate
Marriott
11.2022 - 01.2024
General Manager
Loxsmith Bagel Co
05.2020 - 11.2022
High School Diploma -
Thornton Academy