Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Timeline
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Catrena Irwin

Property Management
San Francisco,United States

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

16
16
years of professional experience

Work History

Cocktail Server

Dls Events
11.2023 - Current
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.

Community Manager

Buckingham Property Management
01.2019 - 06.2023
  • Cultivated successful business relationships with various organizations, maintained up-to-date website information and utilized online advertising to increase application submissions and maintain 100% occupancy
  • Prepared and processed applications, leases, and renewals in compliance with company policy and regulatory guidelines
  • Participated in various, property and resident file, compliance audits
  • Performed daily walk-throughs to maximize curb appeal and identify any general maintenance and/or management concerns
  • Collaborated with maintenance, contractors, and vendors to optimize property maintenance functions, resulting in improved efficiency and safety of the property.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state, and federal regulations.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Communicated effectively with owners, residents, and on-site associates.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Played an instrumental role in successful annual external audits, providing necessary documentation and clarification as required.
  • Provided exceptional customer service by resolving billing disputes promptly and professionally, ensuring positive business relationships.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Passionate about learning and committed to continual improvement.

Patient Access Representative/PBX Switchboard Operator

Adventist Health Rideout Hospital
10.2016 - 04.2019
  • Ensured timely admissions, streamlining patient access and improving hospital efficiency
  • Managed high-volume calls, directing inquiries and providing vital information enhancing hospital communication and improving patient experience
  • Collaborated with medical staff and supported patient care coordination, contributing to efficient and high quality healthcare services.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Greeted and assisted patients with check-in procedures.
  • Performed patient registration functions to serve as initial contact point for medical office visits.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Administrative Assistant

Pride Asset Protection, Inc
04.2011 - 04.2014
  • Led a comprehensive overhaul of the filing system, optimizing efficiency and productivity
  • Demonstrated exceptional situational awareness, diffused conflicts, and maintained a secure environment
  • Maintained detailed incident reports, contributing to the continuous improvement of security capabilities through training and development.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Reviewed time records for 150-200 employees to verify accuracy of information.
  • Balanced reconciliation sheets regularly, ensuring that all discrepancies were quickly identified and resolved.
  • Supported organizational growth through proactive participation in staff training sessions related to payroll procedures or systems updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Dispatch Operator/Administrative Assistant to the Vice President

Elite Security DBA: API Academy
08.2008 - 12.2012
  • Collaborated closely with management and security personnel to facilitate smooth communication and effective teamwork in order to achieve company objectives
  • Maintained a high level of confidentiality, discretion, and professionalism in handling sensitive information and matters related to security operations
  • Actively participated in ongoing training and professional development, staying updated on industry best practices, security procedures, and emerging technologies to enhance service quality and operational excellence.
  • Monitored officer locations to coordinate timely arrivals.
  • Directed dispatching, routing, and monitoring of 20-35 Security Officers daily.
  • Managed high call volumes while maintaining exceptional customer service standards during peak times.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Organized training sessions for new dispatch operators, fostering growth within the team.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Assisted in implementing a new filing software system, leading to improved operational efficiency.
  • Processed invoices and payments for security contracts to ensure accounts were current.

Hospital Security Officer

HSS Security
04.2014 - 10.2016
  • Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
  • Resolved problems, improved operations and provided exceptional service.

Education

Psychology -

Yuba Community College
05.2019

Skills

  • Resident Retention & Acquisition
  • Customer Service
  • Account Management
  • File Auditing
  • Program Management
  • Lease & Certification Documentation
  • Prospecting
  • Team Leadership
  • Market Study
  • Maintenance Scheduling
  • Property tours and inspections
  • Tenant Eligibility Determination
  • Results-Driven
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Monthly Fee and Payment Collection
  • Supply Coordination
  • Violation Resolution
  • Schedule Coordination
  • Employee Motivation and Guidance
  • Client Relations
  • Yardi Property Management Software
  • Complaint resolution
  • Multi-Family Housing
  • Section 8 Housing/LIHTC
  • Basic Property Maintenance
  • Vendor Management
  • Fair housing mandates
  • Compliance Monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cocktail Server

Dls Events
11.2023 - Current

Community Manager

Buckingham Property Management
01.2019 - 06.2023

Patient Access Representative/PBX Switchboard Operator

Adventist Health Rideout Hospital
10.2016 - 04.2019

Hospital Security Officer

HSS Security
04.2014 - 10.2016

Administrative Assistant

Pride Asset Protection, Inc
04.2011 - 04.2014

Dispatch Operator/Administrative Assistant to the Vice President

Elite Security DBA: API Academy
08.2008 - 12.2012

Psychology -

Yuba Community College

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Catrena IrwinProperty Management