Farrah Whittemore
Cypress,TX
Overview
4
4
years of professional experience
Work History
Cocktail Server
Little Woodrow's
Tomball, TX
08.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Developed rapport with regular customers to encourage repeat business.
- Coordinated with management to organize special events and promotions.
- Received payment by cash or credit card and return change when necessary.
- Communicated with patrons to offer friendly service and determine needs.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Maintained confidentiality of guest information and payment transactions.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Participated in team meetings and training sessions to improve service and sales skills.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Processed payments and transactions using POS system with accuracy.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained accurate cash handling practices while efficiently serving customers.
- Welcomed guests with personable attitude.
- Implemented upselling techniques to maximize revenue.
- Processed cash payments from customers using a point-of-sale system.
- Provided excellent customer service at all times.
- Created and maintained a welcoming atmosphere for all guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Assessed patrons' needs to always provide proactive service.
- Assisted in inventory control and restocking of bar supplies and ingredients.
Assistant Manager
WAR training center
Tomball, TX
06.2021 - 07.2024
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Some College (No Degree) - Psychology
Lone Star College
Houston, TXSkills
- Customer service
- Data analysis
- Event coordination
- Inventory management
- Team leadership
- Conflict resolution
- Sales strategy
- Effective communication
- Time management
- POS system operation
- Positive demeanor
- Memory retention
- Team player attitude
- Check payment processing
- Price memorization
- Point of sale (POS) system operations
- Following dress code
- Service prioritization
- Hospitality and accommodation
- Exceptional customer service
- Cash handling proficiency
- Payment processing
- Handling guest complaints
Affiliations
- i love going to the gym to help my mental health from stressful work weeks
- i take time to walk. my dog as much as posible
- reading books
- listening to podcasts
References
References available upon request.
Timeline
Cocktail Server
Little Woodrow's
08.2024 - Current
Assistant Manager
WAR training center
06.2021 - 07.2024
Some College (No Degree) - Psychology
Lone Star College