Julia Easterby

FAVOR , a non profit substance abuse recovery group, evenings and weekend volunteer.

• Answered phone promptly and directed incoming calls to correct personnel or group specific to the individuals needs.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Successfully entered each new client into our database
• Set up recovery group meeting rooms for the daily recovery group.
• Assisted with the outreach groups with in the community.

• Answered multi-line phone system, routing calls, delivering messages to staff. Greeted and checked in new and exiting patients.
• Coordinated Physician and Counselor schedules
• Collected patient urine samples at check in and recorded results in each patients chart.
• Maintained confidentiality of sensitive information by adhering to strict HIPPA privacy policies and clinic compliance at all times.
• Delivered excellent customer service through prompt responses to patients inquiries and schedules.
• Ensured accurate EMR record-keeping with diligent data entry and database management.

Took care of my mothers daily needs along with Hospice until her passing.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with some personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.

Worked independently at home for a construction renovations contractor.

• Managed accounts payable and receivables, and maintaining accurate records for Subcontractors and Vendors accounts.
• Assisted with subcontractor weekly payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
• Set up new vendor and contractor accounts
• Maintained a purchasing database for each individual account within out property management software.

• Established lasting relationships with clients, providing ongoing support and maintenance for organized spaces.
• Boosted productivity levels by designing functional home office setups complete with filing systems and workspace organization.
• Reduced stress levels for clients by transforming chaotic spaces into serene environments.
• Implemented time-saving routines for busy families, enabling smoother daily transitions and activities.

Handled multifaceted clerical task; data entry, filing, records management, work orders and billing for a competitive HVAC Service and Construction Contractor.

• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered. While maintaining continuous communication with all office staff , supervisors and managers.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Submitted employee time cards to HR for weekly payroll.
• Managed Office Petty cash.

Handled daily clerical duties that included data entry, records management, work orders, invoices, and marketing for a roofing construction contractor.

• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Maintained client and materials database
• Assured quality customer service at all times and ensured the delivery of premium service to al clients

Administrative Assistant to one of the largest property management companies in South Carolina.

• Answered all incoming calls between homeowners, venders, property managers and executive staff.
• Mailed marketing materials to future and new homeowners and condo associations.
• Communicated effectively with property managers, board members and homeowners to ensure accurate communication and quality customer service.
• Maintained homeowners database for multiple Condo and Homeowner associations. Organized and completed budget and annual meeting bulk mailings and compliance communications for each homeowner and board member.
• Assisted the President with various tasks through out the year.

Assistant to an Independent Insurance agent for Jefferson Pilot. I handled all the clerical needs for this office.

maintaining their files and helped produce Annuity and Life Insurance quotes to new and existing clients.

• Maintained accurate records of client communications, policies, and other pertinent information using CRM software.
• Enhanced client retention rates through personalized outreach efforts including birthday reminders, policy reviews, and updates on industry news.
• Assisted in preparing comprehensive reports for management by extracting relevant data from various sources.
• Maintained and Organized clients files, organized meetings with clients and potential clients with the agent,
• Assisted with various errands as needed.

• Liaised with command leadership to address family needs effectively while maintaining confidentiality at all times.
• Provided compassionate care for bereaved military families by offering tailored support services in coordination with appropriate agencies.
• Increased awareness of available resources by hosting informational workshops on topics such as financial planning and stress management during deployments.
• Lead Caller to update military families of crucial information about deployments.
• Promoted a positive image of the FRG by representing the group at various community events and military functions.
• Supported the successful reintegration of deployed service members into their families by arranging welcome home ceremonies and reintegration briefings.