Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cathleen Newman

Sun City,AZ

Summary

Dynamic Lead Account Specialist at Discover with a proven track record in customer relationship building and data-driven decision making. Achieved high customer satisfaction through effective communication and problem-solving skills, while managing accounts and collaborating across departments to provide accurate information to customers. Committed to delivering exceptional service. Professional at managing accounts and enhancing customer satisfaction. Extensive experience in developing strategies that align with business goals and foster collaborative team environments. Reliable and adaptable, consistently contributing to team success and achieving impactful results.

Overview

8
years of professional experience

Work History

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Lead Account Specialist
06.2017 - Current

Job overview

  • Provided customer satisfaction by addressing inquiries and resolving issues promptly.
  • Contacted customers to assess satisfaction and current needs.
  • Outbound Calls to customers to provide accurate information on inquires
  • Conducted live chat sessions with metrics met for average first time response
  • Inbound Calls
  • Manage accounts
  • Provide detailed information on bank accounts
  • Web Support Services provided for logging in and navigating website
  • Kept detailed records of customer interactions for optimal traceability.
  • Interpreted financial data to identify trends and opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Collaborated with other departments to address customer needs and service requests.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined metric goals.

Education

Greenway High School
Glendale, AZ

High School Diploma
05-1983

Skills

  • Customer relationship building
  • Data-driven decision making
  • Effective negotiation
  • Pipeline management
  • Goal oriented
  • Customer engagement
  • Customer relationship management
  • Account management
  • Department collaboration
  • Prospecting skills
  • Web technologies and services
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Customer satisfaction
  • Active listening
  • Effective communication
  • Decision-making
  • Relationship building
  • Self motivation
  • Product knowledge
  • Conflict resolution
  • Professionalism

Timeline

Lead Account Specialist

Discover
06.2017 - Current

Greenway High School

High School Diploma
Cathleen Newman