Cierra Marshall
Summary
Dynamic professional with a proven track record at excelling in customer relationship building and swift issue resolution. Adept in data entry and Microsoft Excel, I consistently enhanced client satisfaction and maintained strong relationships through proactive problem-solving and exceptional service. Committed to fostering loyalty and trust in every interaction.
Overview
6
6
years of professional experience
Work History
Lead Account Specialist
Discover
05.2024 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced collaboration between client and online services, ensuring smooth handling of account procedures.
- Handled escalated customer complaints professionally, providing swift resolutions that maintained positive relations.
Account Specialist
Discover
12.2022 - 05.2024
- Maximized satisfaction with timely handling of account-related issues.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Teller
TD Bank
10.2021 - 06.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Office Assistant
Pain Management and MRI
01.2020 - 10.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Housekeeping
Compass Group Management
06.2019 - 09.2020
- Improved operational workflow by organizing storage areas for easy access to housekeeping supplies.
- Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Education
Bachelor Of Economics -
North Carolina A&T State University
Greensboro, NCAssociates Of Art -
University of Delaware
Newark, DE12.2022
Skills
- Customer relationship building
- Data entry
- Microsoft excel
- Customer relationship management
- Banking
Timeline
Lead Account Specialist
Discover
05.2024 - Current
Account Specialist
Discover
12.2022 - 05.2024
Teller
TD Bank
10.2021 - 06.2022
Office Assistant
Pain Management and MRI
01.2020 - 10.2021
Housekeeping
Compass Group Management
06.2019 - 09.2020
Bachelor Of Economics -
North Carolina A&T State University
Associates Of Art -
University of Delaware