Julia El Bekkari
Cleveland,OH
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
7
7
years of professional experience
Work History
Office Manager
Liquid Lifestyles
08.2022 - Current
- Resolved client issues quickly, maintaining a 98% customer satisfaction rate, and boosted new sign-ups by 30% through marketing events and sales
- Oversaw invoicing and registration with 100% accuracy and coordinated a $30,000+ scholarship fund annually
- Secured $20,000 in government funding for families
- Organized and managed marketing events and company meetings
- Assisted in hiring, leading to a 50% improvement in team quality and effectiveness
- Coached 100+ students with a 95% success rate in skill advancement, achieving a 90% retention rate
- Managed schedules for 300+ clients, optimizing class organization and time management
- Incorporated industry best practices, boosting training effectiveness
- Trained and mentored coaches, reducing onboarding time by 40% and enhancing overall coaching quality
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Project Coordinator/ Case Management
IMCES
11.2021 - 08.2022
- Utilized Canva to create engaging marketing materials, increasing program participation by 25%
- Organized a summer camp program for 30+ youth, achieving 95% satisfaction among participants and parents
- Developed curriculum and events for programs serving 100+ children annually, improving retention by 30%
- Managed 20 active cases, providing weekly support with a 90% success rate in meeting goals
- Enhanced organizational, communication, and project management skills within the programs and administration support
Lead Teacher
Hathaway Brown School
08.2017 - 01.2021
- Created and distributed daily newsletters and lesson plans for a classroom of 10, incorporating best practices for high-quality learning
- Managed classroom setup and streamlined processes, saving 20% of preparation time
- Promoted inclusivity, boosting parental engagement in activities by 15%
- Facilitated regular parent communication, including quarterly meetings to support child development
- Kept updated on educational research, introducing activities that improved developmental assessments by 10%
Education
Bachelor’s of Art - Psychology
Kent State University
Kent, OH05.2021
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05.2020
Skills
- Organization Skills
- Communication
- Project Management
- Customer Service
- Training & Development
- Time Management
- Critical Thinking
- Marketing & Advertising
- Problem Solving
- Adaptability
Languages
Arabic
Elementary
Timeline
Office Manager
Liquid Lifestyles
08.2022 - Current
Project Coordinator/ Case Management
IMCES
11.2021 - 08.2022
Lead Teacher
Hathaway Brown School
08.2017 - 01.2021
Associate of Arts -
Cuyahoga Community College
Bachelor’s of Art - Psychology
Kent State University
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