Julia Fazekas
Williamstown
Summary
Dynamic leader with extensive transportation experience, specializing in crisis management and employee engagement. Achievements include enhanced security protocols and comprehensive staff training, leading to significant operational efficiency improvements. Proficient in data analytics and conflict resolution, contributing to a high-performance culture and strict regulatory compliance.
Overview
11
11
years of professional experience
Work History
Supervisor/Traffic Analyst
Port Authority Transit Corporation (PATCO)
Lindenwold
06.2023 - Current
- Monitors the performance of trains and train operators via radio transmissions, phone conversations, and direct observations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed strategies to improve team performance and productivity.
- Assists in maintaining a safe and secure work environment.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Implemented quality control measures, significantly reducing error rates.
- Managed team of 55 employees, ensuring high productivity and quality standards were met.
- Received and dispatched calls for emergency services.
- Creates PATCO train schedules and timetables by analyzing passenger statistics and trends to properly transport passengers efficiently.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Supervisory Transportation Security Officer
Transportation Security Administration
10.2019 - 10.2022
- Conducting and supervising subordinate employees in conducting pre-board security screening of persons, their carry-on and checked baggage/cargo
- Overseeing screening checkpoints operations on day-to-day basis to include equipment, personnel, and scheduling and rotation of personnel
- Participating in development of new policies and procedures and recommending changes in policy and procedures based on observation of work, as required
- Participating in development of strategic planning initiatives, workforce planning, succession planning initiatives, and other reports and documents for TSA and superiors
- Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches
- Preparing various types of communications such as briefings, checkpoint logs, reports, and documents that are germane to work performed
- Developing incident information and reports for Law Enforcement Officers (LEOs) and superiors
- Conducting investigations on misconduct in workplace and addressing appropriately which includes distributing formal discipline
- Managing and supporting collections of various performance metrics to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in screening process
- Coordinating national and local crisis management and incident response protocols
- Working cooperatively with airport stakeholders in furtherance of TSA mission.
- Managed 50 to 100 employees. Screened over 1000 passengers per day by verifying ID's and boarding passes
Lead Transportation Security Officer
Transportation Security Administration
12.2018 - 10.2019
- Work cooperatively with airport stakeholders
- Recognize, allocate, and balance operating loads and tasks amongst workforces in accordance with passenger projections for that given day
- Used leadership skills that motivate, influence, and guide others towards common goal within work environment
- Mentor, coach, and help advance officers in obtaining crucial skills and information that are required to identify and alleviate security threats by sustaining work environment that reassures officers to use critical thinking and threat assessment to unexpected variations.
Transport Security Officer
Transportation Security Administration
04.2015 - 12.2018
- Was Point of Contact (POC) when leadership was not available
- Performed lead functions including overseeing multiple lanes to ensure efficiency and effectiveness
- Trained new hires on proper procedures and policies
- Screening property using x-ray technology to ensure all items were safe for traveling public.
Loss Prevention
ShopRite
02.2014 - 04.2015
- Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner in accordance with company policy, by specific directions of the Loss Prevention Specialist, and legal requirements in order to protect assets
- Represent company in criminal actions as results of apprehensions made
- Participate in special investigations
- Bring loss vulnerabilities existing in any assigned store, along with recommendations, to attention of store management and loss prevention specialist
- Notify store management of personnel situations or policy violations having adverse effect on store operating performance or situations requiring disciplinary action.
Education
Nursing Degree - Health Sciences
Rutgers University
Camden, NJ07.2025
Associate degree - Criminal Justice
Camden County College
Blackwood, NJ12.2014
High School Diploma -
Winslow Township High School
Winslow Township, NJ06.2011
Skills
- Safety Procedures
- Responding to Security Breaches
- Security Station Experience
- Cargo Inspections
- Crime Prevention
- Workforce Planning
- Individual Support Skills
- Employee Engagement
- Weapons Protection
- Security Officer Supervision
- Microsoft Office/Word/Excel
- Complex Problem-Solving
- Regulatory compliance
- Training and mentoring
- Analytical thinking
- Processes and procedures
- Performance management
- Data analytics
- Employee development
- Verbal and written communication
- Risk management
- Conflict resolution
- Human resources management
- Documentation and reporting
- Decision-making
- Goal oriented
- Payroll processing
- Department organization
- Policy enforcement
- Schedule development
- Operations management
- Crisis management
- Cross-functional team leadership
CONTACT
- Sicklerville, NJ 08081
- (609)472-4494
- Julia.Fazekas@aol.com
Timeline
Supervisor/Traffic Analyst
Port Authority Transit Corporation (PATCO)
06.2023 - Current
Supervisory Transportation Security Officer
Transportation Security Administration
10.2019 - 10.2022
Lead Transportation Security Officer
Transportation Security Administration
12.2018 - 10.2019
Transport Security Officer
Transportation Security Administration
04.2015 - 12.2018
Loss Prevention
ShopRite
02.2014 - 04.2015
Nursing Degree - Health Sciences
Rutgers University
Associate degree - Criminal Justice
Camden County College
High School Diploma -
Winslow Township High School
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