Julia Fedak
Keyport
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
2
2
years of professional experience
Work History
Sales Representative
Mpathic
10.2025 - Current
- Engaged customers to identify needs and promote suitable products.
- Developed product knowledge through ongoing training and research.
- Collaborated with team members to enhance overall sales strategies.
- Utilized CRM software to track leads and customer information effectively.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
Business Development Representative
Lester Glenn Auto Group
11.2023 - 10.2025
- Consistently recognized as a top-performing BDC representative with strong results in appointment setting and lead conversion.
- Experienced in managing a high volume of inbound and outbound calls daily while maintaining professionalism and accuracy.
- Skilled in using CRM software to track customer interactions, follow-ups, and sales opportunities efficiently.
- Strong multitasking abilities, handling scheduling, emails, and lead management in a fast-paced environment.
- Personable, persuasive, and customer-focused — able to build rapport quickly and turn inquiries into appointments and sales.
- Proven success collaborating with sales teams to meet and exceed monthly goals and drive dealership growth.
Junior Graphic Designer
Wild Bobby
08.2023 - 10.2023
- Created engaging visual content for marketing campaigns, enhancing brand presence across digital platforms.
- Collaborated with senior designers to develop innovative concepts that align with client objectives.
- Assisted in producing graphics for social media, newsletters, and promotional materials, ensuring brand consistency.
- Utilized Adobe Creative Suite to design layouts, logos, and infographics that meet project specifications.
Education
Bachelor of Science - Digital Communications And Multimedia
Franciscan University Of Steubenville
Steubenville, OH05-2023
Skills
- CRM management and software
- Cold calling
- Product expertise
- Performance tracking
- Relationship building
- Lead prospecting
- Email campaigns
- Active listening
- Multitasking abilities
- Problem solving
- Attention to detail
- Sales techniques
- Negotiation skills
- Team collaboration
- Appointment setting
- Prospect follow-up
- Product knowledge
- Time management
- Contact follow-up
- B2B and B2C sales
- Objection handling
- Value-based selling
Timeline
Sales Representative
Mpathic
10.2025 - Current
Business Development Representative
Lester Glenn Auto Group
11.2023 - 10.2025
Junior Graphic Designer
Wild Bobby
08.2023 - 10.2023
Bachelor of Science - Digital Communications And Multimedia
Franciscan University Of Steubenville