Healthcare professional with proven expertise in office management and patient care delivery. Demonstrated ability to enhance team collaboration, train staff effectively, and ensure adherence to healthcare regulations.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Office Manager
Pediatrics to Parents
Tazewell, Tennessee
05.2018 - Current
Managed daily office operations and ensured efficient workflow.
Coordinated scheduling for patient appointments and staff meetings.
Oversaw inventory management and ordered medical supplies as needed.
Maintained patient records and ensured compliance with privacy regulations.
Facilitated communication between healthcare providers and parents for optimal care.
Trained new staff on office procedures and best practices.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Emergency Room Registered Nurse
Tennova North Knoxville Medical Center
Powell, TN
03.2021 - 08.2025
Delivered direct patient care following established protocols to ensure safety and compliance.
Assisted in medication administration while monitoring patient responses for adverse effects.
Collaborated with healthcare team to formulate comprehensive patient care plans.
Maintained accurate patient records, adhering to documentation standards at all times.
Educated patients and families on effective health management and wellness strategies.
Conducted routine assessments of patient vitals and communicated significant changes promptly.
Supported infection control measures to foster a safe healthcare environment.
Trained new nursing staff on procedures and best practices effectively.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
Staff Nurse
Tennova Lafollette Medical Center
City of La Follette, Tennessee
05.2012 - 05.2018
Assessed patient conditions to determine appropriate treatment plans and interventions.
Administered medications and monitored patient responses for safety and effectiveness.
Responded swiftly to emergency situations, providing critical interventions as needed.
Performed triage, prioritizing treatment of incoming patients based on acuity level.
Triaged and treated high-volume caseload in busy emergency room setting.
Responded quickly to life-threatening situations while maintaining composure under pressure.
Emergency Room Registered Nurse
Claiborne County Medical Center
Tazewell, TN
05.2000 - 05.2012
Assessed patient conditions to determine appropriate treatment plans and interventions.
Administered medications and monitored patient responses for safety and effectiveness.
Responded swiftly to emergency situations, providing critical interventions as needed.
Performed triage, prioritizing treatment of incoming patients based on acuity level.
Triaged and treated high-volume caseload in busy emergency room setting.
Responded quickly to life-threatening situations while maintaining composure under pressure.
Education
Associate of Applied Science - Nursing
Walters State Community College
Morristown, TN
05-1996
Some College (No Degree) - Liberal Arts and Sciences
University of Tennessee
Knoxville, TN
08-1987
High School Diploma -
Claiborne County High School
Tazewell, TN
05-1987
Skills
Patient assessment and emergency triage
Medication administration and infection control
Healthcare compliance
Critical thinking and effective communication
Team collaboration and training
Advanced cardiac life support
Pediatric advanced life support
IV insertion and airway management
Cardiovascular and oncology care
Pediatric and emergency care
Trauma nursing and EKG interpretation
Respiratory care
Certification
ACLS
Timeline
Emergency Room Registered Nurse
Tennova North Knoxville Medical Center
03.2021 - 08.2025
Office Manager
Pediatrics to Parents
05.2018 - Current
Staff Nurse
Tennova Lafollette Medical Center
05.2012 - 05.2018
Emergency Room Registered Nurse
Claiborne County Medical Center
05.2000 - 05.2012
Associate of Applied Science - Nursing
Walters State Community College
Some College (No Degree) - Liberal Arts and Sciences