Julia Flores
San Antonio,TX
Summary
Dynamic professional with extensive experience in customer service, excelling in problem resolution and project multitasking. Proven ability to enhance efficiency through data entry and analytical skills, while consistently achieving sales goals. Committed to delivering exceptional service and fostering team collaboration. Looking to expand experience into data entry positions.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Alorica
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns in a timely manner.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
Lead Bartender
Little Woodrows
08.2022 - 12.2024
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed cash handling duties, provided change and balanced money at end of shift and issued cash tips to employees at end of shift.
Lead Bartender/Server
Chicken N Pickle
01.2021 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
- Processed payments, entering sales in register for prompt customer service.
Education
Bachelors - Multidisiplinary Studies
The University of Texas At San Antonio
San Antonio, TX12-2026
High School Diploma -
James Madison High School
San Antonio, TX06-2020
Skills
- Project multitasking and prioritization
- Customer service
- Microsoft & Excel Experience
- Analytical
- Problem resolution
- Data entry programs
Timeline
Call Center Agent
Alorica
01.2024 - Current
Lead Bartender
Little Woodrows
08.2022 - 12.2024
Lead Bartender/Server
Chicken N Pickle
01.2021 - 07.2023
Bachelors - Multidisiplinary Studies
The University of Texas At San Antonio
High School Diploma -
James Madison High School
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