Julia Fontaine
Woonsocket,RI
Summary
Dynamic professional with a proven track record in data entry and customer service at Pro Ems Solutions. Demonstrated exceptional attention to detail and effective communication skills, enhancing operational efficiency and customer satisfaction. Proficient in Microsoft Excel, consistently delivering accurate data management and support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Pro Ems Solutions
04.2022 - 04.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Teacher's Assistant
Globe Park Elementary School
02.2020 - 03.2020
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Associate
Target
09.2019 - 12.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Preschool Teacher's Assistant
YMCA Child Development Center
11.2019 - 11.2019
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Service Desk Representative
Stop and Shop Supermarket
08.2018 - 08.2019
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Cashier
Stop & Shop
08.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Child Development
Woonsocket High School
Woonsocket, RI06.2019
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Customer service skills
- Cashier skills
Timeline
Data Entry Clerk
Pro Ems Solutions
04.2022 - 04.2025
Teacher's Assistant
Globe Park Elementary School
02.2020 - 03.2020
Preschool Teacher's Assistant
YMCA Child Development Center
11.2019 - 11.2019
Associate
Target
09.2019 - 12.2019
Service Desk Representative
Stop and Shop Supermarket
08.2018 - 08.2019
Cashier
Stop & Shop
08.2018 - 08.2019
Child Development
Woonsocket High School
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