Julia Ford
Nashville,TN
Summary
Driven and resourceful administrative professional 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
Work History
BUSINESS MANAGER
LW BOUTIQUE SALON
Franklin, TN
12.2020 - Current
- Achieve 100% sales objectives while meeting or exceeding monthly quotas
- Fostered a positive work environment that promoted employee engagement and retention.
- Close and open the salon according to scheduled shifts
- Act as liaison between employees and clients to ensure all customer service inquiries and complaints are handled properly
- Handle administrative aspects of sales including inventory ordering, inventory management, vendor relations, customer payments, and maintenance of daily sales logs
- Prepare travel plans for classes and shows (including lodging, travel, expense reports for meals, and preparations)
- Conduct career seminars, schedule and confirm interviews, and arrange job advertisements
- Manage salon operations including booth leasing, bookkeeping, accounting, multi-line phone, scheduling, and various social media platforms
- Utilize Aura software systems to track guest information
- Complete courtesy and follow-up calls
GENERAL MANAGER
BLUSH BOUTIQUES
05.2019 - 11.2020
- Maintained open communication between stores and business partners
- Designed and developed business plans based off of market trend analysis to achieve business objectives and goals
- Oversaw sales floor stocking and arrangement to ensure optimal brand presentation
- Maintained open communication with vendors, and did research on bringing in new vendors
- In charge of inventory buying and management
- Provided motivational staff support to achieve operational goals
- Recruited, interviewed, trained, and evaluated sales team members
- Prepared market trips (including badges, lodging, travel, and expense reports for meals)
- Motivated and counseled employees
- Coordinated with supervisors in developing business team training
- Prepared sales reports for submission to management
- Upheld company procedures and policies in all store operations.
BEAUTY ADVISOR
DILLARDS
04.2017 - 05.2019
- Achieved top sales associate
- Consistently ran yearly increase in sales
- Provided exceptional customer service by encompassing a vast knowledge of the brand, consultations to discover client needs, and efficiently maintaining client files to ensure a personalized experience.
OWNER
BULA BOUTIQUE
09.2014 - 04.2017
- Operated and managed boutique independently, housing 30+ clothing and accessories brands
- Coordinated with vendors and networked at market to build professional relationships and scout the most high-quality products
- Responsible for inventory, buying, purchasing, and all aspects of boutique operation.
Education
Cosmetology - Cosmetology
Paul Mitchell The School Knoxville
Knoxville, TN12.2012
HS DIPLOMA -
DANIEL BOONE HIGH SCHOOL
01.2009
Skills
- Business Planning
- Office Management
- Business Forecasting
- Social Media Management
- Calendar and Scheduling Software
- Travel Itineraries
- Meeting Scheduling
- Executive Schedule Management
- Executive Support
- Calendar Management
- Phone Etiquette
- Software Knowledge
- Social media knowledge
- Meeting planning
- Office Administration
- Invoice Processing
- Travel Coordination
- Payroll
- Appointment Setting
- Business Administration
- Microsoft Office
- Administrative Support
- Schedule & calendar planning
- Scheduling
- Staff Training
- Administrative Policies
- Conflict Management
- Expense Reporting
- Strong Problem Solver
- Schedule Management
Websites
Volunteer Leadership Skills
8+ years of experience in general management, sales, and customer service
Strategic, results-driven leader with proven ability to spearhead change, and conceptualize and execute innovative, sustainable initiatives
A compassionate manager with excellent interpersonal and communication skills, dedicated to fostering a working environment that encourages collaboration and optimizes team performance
An aptitude for addressing and ensuring cultural diversity in work and personal spaces
Licenses Certificates
COSMETOLOGY LICENSE, PAUL MITCHELL THE SCHOOL, 2012, KNOXVILLE, TN
Timeline
BUSINESS MANAGER
LW BOUTIQUE SALON
12.2020 - Current
GENERAL MANAGER
BLUSH BOUTIQUES
05.2019 - 11.2020
BEAUTY ADVISOR
DILLARDS
04.2017 - 05.2019
OWNER
BULA BOUTIQUE
09.2014 - 04.2017
Cosmetology - Cosmetology
Paul Mitchell The School Knoxville
HS DIPLOMA -
DANIEL BOONE HIGH SCHOOL