Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Julia Fotre

Allen,TX

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

5
5
years of professional experience

Work History

Waitress

Bar Louie
Allen, TX
04.2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Customer Service Representative

Primeritus Financial Services
Garland, TX
04.2021 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Cotiviti
Mckinney, TX
01.2020 - 04.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.

Waitress

The Flying Saucer
Addison, TX
08.2018 - 06.2019
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Assistant Manager

Sally Beauty Supply
Mckinney, TX
11.2014 - 09.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

Liberty High School
Frisco, TX
06.2013

Skills

  • Warm and Friendly
  • PPE Guideline Compliance
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • High-Energy and Stamina
  • Conflict and Complaint Resolution
  • Team Player

Timeline

Waitress

Bar Louie
04.2021 - Current

Customer Service Representative

Primeritus Financial Services
04.2021 - 02.2022

Customer Service Representative

Cotiviti
01.2020 - 04.2021

Waitress

The Flying Saucer
08.2018 - 06.2019

Assistant Manager

Sally Beauty Supply
11.2014 - 09.2015

High School Diploma -

Liberty High School

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Julia Fotre