Hi, I’m
Julia Frye
Fontana,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients while bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Motivated to maintain customer satisfaction, loyalty and contribute to company success. Specialize in quality, speed and process optimization.
Overview
22
years of professional experience
Work History
Sharp Hospital
Customer Service Intake Representative
10.2019 - 05.2023
Job overview
- Updated account information to maintain customer records.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed intake assessment forms and filed clients' charts.
- Assessed clients' needs and determined eligibility for intake services.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Spectrum
Call Center Customer Service Representative
07.2017 - 08.2019
Job overview
- Managed over 50+ customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Detailed payment options and explained price, receipt and billing details to customers.
San Marcos Unified School District
Instructional Aide
08.2012 - 06.2017
Job overview
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Maintained safety and security by overseeing students in recess environments.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Layton Dental
Registered Dental Assistant
02.2001 - 10.2007
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Education
Palomar CollegeSan Marcos, CA
Certificate from Dental Assisting
07.2001
Kauai Community CollegeLihue, HI
Associate of Arts from Liberal Arts And Sciences
05.1999
University Overview
- Honor Roll 1998-2000
- 3.8 GPA
Fontana High SchoolFontana, CA
High School Diploma
06.1991
University Overview
- Honor Roll 1989-1991
- Completed AP course in English
- Completed AP course in History
- 4.0 GPA
- Extracurricular Activities: Cheerleading, Dance
- Student Government Member
Skills
- Executive Management Support
- Customer Data Confidentiality
- Active Listening
- Apple macOS
- Customer Relations
- Document and Records Management
- Monitoring
- Process Transactions
- Google Docs
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Professional Telephone Demeanor
Timeline
Customer Service Intake Representative
Sharp Hospital
10.2019 - 05.2023
Call Center Customer Service Representative
Spectrum
07.2017 - 08.2019
Instructional Aide
San Marcos Unified School District
08.2012 - 06.2017
Registered Dental Assistant
Layton Dental
02.2001 - 10.2007
Palomar College
Certificate from Dental Assisting
Kauai Community College
Associate of Arts from Liberal Arts And Sciences
Fontana High School
High School Diploma
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