Julia Gill
Ojai,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Front Desk & Coach
BSF Fitness Center
Ventura, CA
10.2018 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Transcribed phone messages and relayed to appropriate personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Caregiver
Vanoni Ranch
Ventura, CA
01.2016 - 07.2016
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided safe mobility support to help patients move around personal and public spaces.
CNA/HHA
In Home Assistance
Ventura, CA
01.2000 - 06.2007
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Worked with RN, LVN to complete several types of wound care, breathing daily treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
Associate of Applied Science - Practical Nursing
Ventura College
Ventura, CASkills
- Multitasking and Prioritization
- Documentation and Reporting
- Customer Complaint Resolution
- Attention to Detail
- Computer Proficiency
- Payment Processing
- Courteous and Professional
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Verbal and Written Communication
- Data Entry and Database Software
- Scheduling and Calendar Management
- Customer Service-Oriented
- Reliable and Punctual
- Basic Math
- Data Entry
- Building Security
- Business Correspondence
- Accounting and Billing Software
- Word Processing
- Personal Initiative
- Billing and Invoicing
- Positive Attitude
- Public Relations
- Relationship Building
- Lobby Maintenance
- Automated and Manual Data Entry
Timeline
Front Desk & Coach
BSF Fitness Center
10.2018 - 07.2021
Caregiver
Vanoni Ranch
01.2016 - 07.2016
CNA/HHA
In Home Assistance
01.2000 - 06.2007
Associate of Applied Science - Practical Nursing
Ventura College