Caroline McGarry
Phoenix,AZ
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Driven Front Desk Agent highly skilled in telephone volume and customer inquiries. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Natural Radiance Med Spa
2023.12 - Current
- Heavy phone volume and web inquiries for service evaluation
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Assisted management in implementing new front desk procedures to increase efficiency and overall business improvement.
Owner/Operator Manager
Cleaner Crew LLC
2023.07 - Current
- Customer service specialist for client support of self owned and operated business
- Created, implemented, and managed a successful entrepreneurial business plan
- Ability to maintain a Digital Marketing campaign, visible throughout several platforms
- Ability to manage corporate A/R and distribute funds responsibly to all A/P
Business Manager
Florida Green Solar
2021.07 - 2023.07
- Lead customer service agent for all communication to vendors, professional and legal council
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Assistant Manager
RH Aventura
2020.07 - 2022.07
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Leveraged expert knowledge of product offerings to train team members effectively on key selling points for increased revenue generation opportunities.
Skills
- Microsoft Office Suite (Word, Excel, and Powerpoint)
- Google Drive, Adobe Photoshop
- Booking Systems (Beauty& Wellness Industry)
Timeline
Front Desk Lead
Natural Radiance Med Spa
2023.12 - Current
Owner/Operator Manager
Cleaner Crew LLC
2023.07 - Current
Business Manager
Florida Green Solar
2021.07 - 2023.07
Assistant Manager
RH Aventura
2020.07 - 2022.07
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