Julia Gilmore
Avondale,AZ
Summary
To obtain a position in the organization that utilizes my exceptional customer service experience and organizational skills, along with demonstrating my attention to detail and focus on customer and business needs.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
09.2015 - Current
- Providing excellent customer service in a fast paced restaurant environment. Multi- tasking ensuring customer needs are being met as well as handling customer complaints.
- Interaction with customers in a face to face interaction and inbound calls to assist and help solve problems and find an appropriate response to ensure the guest was left happy and satisfied.
- Managed daily managerial responsibilities such as inventory, cashiering along with making sure service line was progressing in the proper manner and providing breaks to employees.
- Maintained store standards ensuring restaurant was compliant, meeting specific food safety standards and cleanliness including safety goals and incident reports.
- Interaction with customers in a face to face interaction and inbound calls to assistand help solve problems and find an appropriate response to ensure the guest wasleft happy and satisfied.
Sales Associate
American Taekwondo Association
Goodyear, Arizona
10.2014 - 06.2015
- Interaction with customers and students in a small business environment whether it was over the phone in outbound calls or in a face to face interaction. Answering the phones in an inbound office environment, assisting customers with scheduling appointments and ensuring that the client's times were set up correctly and accurately.
- Assisted clients with merchandise and class sales while guiding new members on class instruction and expectations to enhance customer experience.
- Assisted customers in selecting Taekwondo gear and apparel.
- Managed inventory levels and organized product displays.
- Supervised inventory levels to prevent stock shortages. to ensure stock availability and organization. and organized product displays effectively.
Education
High School Diploma - High School
Desert Edge High School
Goodyear, AZ 08.2011 - 05.2015
Skills
- Customer service experience
- Sales experience
- Fast-paced sales
- Team management
- Inbound calls
- Outbound calls
- Excellent verbal and written communication
- Collaborative problem-solving
- Team collaboration
- Self-management
Email Addresses
gilmoreja1512@gmail.com
Computer Competencies
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Service Manager
Chipotle Mexican Grill
09.2015 - Current
Sales Associate
American Taekwondo Association
10.2014 - 06.2015
High School Diploma - High School
Desert Edge High School
08.2011 - 05.2015