Julia Gomez
Ameritas Pharmacy
El Paso,TX
1
Certification
12
years of professional experience
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Work History
Intake Coordinator
6 Months- Managed patient intake interactions, ensuring high levels of satisfaction for patients, family members, and healthcare providers.
- Executed comprehensive data management for client demographics, insurance payments, and referral information to support operational efficiency.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Oversaw high-volume caseloads with a focus on efficiency and meticulous attention to detail throughout case progression.
- Communicated pricing information and status updates to pharmacy staff and families to ensure transparency.
- Executed completion of Title XIX, PCP referrals, and hospital Letters of Authorization (LOAs).
Service Coordinator
4 Years 11 Months- Coordinated durable medical equipment requests, facilitated doctor referrals, and initiated service requests to streamline patient access to care.
- Maintained respectful and private interactions with patients, prioritizing their emotional well-being and confidentiality.
- Engaged with diverse healthcare professionals to elevate patient care standards and streamline response efficiency.
- Conducted comprehensive research on authorizations for diverse procedural applications.
- Oversaw maintenance of facility documents and records, ensuring accuracy and compliance with data management protocols.
- Identified and evaluated community resources to optimize patient support services.
- Addressed customer inquiries and disputes through strategic problem-solving, escalating issues through appropriate channels as needed.
- Facilitated timely resolution of service inquiries to uphold quality standards and enhance customer satisfaction.
Health Rep I
2 Years 10 Months- Celebrated by leadership and team members for consistently providing exemplary service and attentiveness to customer needs.
- Organized and managed member appointments efficiently, ensuring timely scheduling.
- Optimized time management strategies to ensure timely completion of projects and coursework.
- Maintained strict adherence to HIPAA laws and confidentiality protocols to protect members' personal data.
- Facilitated monthly meetings and training sessions to enhance teamwork and communication skills.
- Completed community health care worker certification, equipping with essential skills for effective patient care and community outreach.
- Delivered comprehensive information on health plan options and benefits to enhance member understanding and drive enrollment.
Spanish Interpreter L3
9 Months- Interpreted real-time conference calls and workplace communications, ensuring clarity and understanding among participants.
- Interpreted conference calls and other workplace communications in real-time.
- Upheld original emotion, tone, context and content of calls.
- Specialized in Level 3 Spanish interpretation, accurately conveying medical, financial, and insurance terminology.
- Completed FEMA background check to ensure compliance with agency standards. and handled FEMA calls with prudence.
Proctor/Substitute Teacher
1 Year 5 Months- Substituted for high school students (9th-12th grade) and effectively implemented assigned lesson plans to ensure continuity in learning.
- Maintained accurate student attendance and assignment records, minimizing disruptions during teacher absences.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Delivered interactive presentations to guide high school juniors in developing strong college essays.
- Practiced time management in teaming up with teachers on presentations.
AmeriCorps Cultural Orientation
8 Months- Collaborated with interpreter to teach Cultural Orientation classes to newly arrived refugees, facilitating smoother resettlement process.
- Instructed interpreters on confidentiality protocols to enhance client trust. in IRC conduct to create greater confidentiality for clients.
- Collaborated with caseworkers to efficiently schedule and transport clients to medical appointments. working with caseworkers to complete daily tasks, such as scheduling and taking clients to doctor appointments, and helping clients receive their social security cards.
- Exercised teamwork working with caseworkers to complete daily tasks, such as scheduling and taking clients to doctor appointments, and helping clients receive their social security cards.
- Analyzed departmental documents for appropriate distribution and used Microsoft Excel to develop inventory-tracking spreadsheets of clients’ attendance.
Education
Bachelor of Arts - International Affairs
Skills
Proficient in Microsoft Word
PowerPoint
Excel
and Outlook for PC and Mac
Fluent in Spanish and Intermediate in Portuguese
Microsoft Office Suite
Time management
Attentive to detail
Data management
Working collaboratively
Conflict resolution
Self-motivated
Affiliations
Graduated Cum Laude
Certification
- Community Healthcare Worker Certification
- TEFL Certification
Timeline
Intake Coordinator
Ameritas Pharmacy
02.2026 - CurrentRead More
Service Coordinator
Superior Healthplan
03.2021 - 02.2026Read More
Health Rep I
HealthplanAnthem Amerigroup
11.2017 - 09.2020Read More
Spanish Interpreter L3
Language Line Solutions
02.2017 - 11.2017Read More
Proctor/Substitute Teacher
The Princeton Review
11.2015 - 04.2017Read More
AmeriCorps Cultural Orientation
International Rescue Committee
09.2014 - 05.2015Read More
University of The Incarnate Word
Bachelor of Arts from International Affairs
Read More