- Youth mentor, providing guidance and support to empower the next generation of leaders
- Avid Reader/Traveler
- I enjoy helping others and giving back to the community
- Volunteering at local animal shelters and rescue organizations
- Animal Care
- Participating in various activities, including choir/ handbell, prayer groups, pet pantry, animal rescue groups, and book club
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
Julia Graham
Swansboro,NC
Summary
Dedicated professional with a welcoming demeanor and strong work ethic. Experienced in enhancing visitor experiences and effectively managing customer inquiries in high-paced environments.
Calm and composed professional skilled in customer conflict de-escalation and multitasking. Proven success in streamlining processes and training new team members to enhance service delivery.
Proactive individual with a strong ability to coordinate events and create enjoyable visitor experiences. Known for reliability and conflict de-escalation skills, contributing to seamless operations and positive atmospheres at diverse events.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Greeter/Usher Volunteer
Lindenwood University
St. Charles MO
08.2022 - 04.2026
- Welcomed visitors with professionalism and friendliness, creating a positive first impression.
- Assisted in major broadway touring shows and musical guests
- Provided accurate information at theater events services to enhance visitor experience.
- Trained new greeters on operational procedures and customer service best practices.
- Developed strategies to address common visitor inquiries, reducing response time significantly.
- Coordinated special events, facilitating smooth transitions for guests and staff alike.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Assisted in managing front desk operations during peak times, ensuring efficient service delivery.
- Collaborated with staff to streamline check-in processes, improving overall visitor flow.
Volunteer
JOY FM Radio
St Louis, MO
05.2016 - 08.2025
- Assisted with community outreach events to increase listener engagement and station visibility.
- Engaged with listeners as JOY FM events.
- Helped with food delivery and checkouts as cashier.
- Assisted set up and break down for concerts by major artists.
- Gave out promotional materials for radio programs, enhancing audience awareness and participation.
- Folded merchandise, organized, inventoried, and tidied store items.
- Assisted in fundraising events.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Served national Christian Grammy artists with their merchandise and autograph-lines for customers.
Teacher
Pattonville School District
St. Ann MO
07.2003 - 07.2017
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting student collaboration and critical thinking.
- Utilized data-driven assessments to monitor student progress and adapt instructional strategies.
- Mentored new teachers, sharing best practices for classroom management and curriculum delivery.
- Provided nurturing environment for inner city children of poverty levels.
- Dealt in volatile emergency situations(guns, knives) with a calm demeanor
- Streamlined grading processes, increasing efficiency in providing timely feedback to students.
- Advocated for student needs by participating in IEP meetings and developing individualized education plans.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Nominated for Teacher of the Year multiple times.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Educator
Francis Howell School District
City Of Saint Peters, MO
07.1998 - 07.2001
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Nominated for Teacher of the Year.
- Collaborated with colleagues to design curriculum aligned with state standards and educational goals.
- Integrated technology into classroom instruction to foster interactive and experiential learning environments.
- Mentored new educators, providing guidance on effective teaching strategies and classroom management techniques.
- Established positive relationships with students, parents, and community stakeholders to support educational initiatives.
- Analyzed student performance data to identify areas for improvement and adjust instructional approaches accordingly.
Educator
Brevard County Schools
Titusville, FL
07.1990 - 01.1996
- Facilitated professional development workshops focused on innovative teaching practices and educational research findings.
- Nominated for Teacher of the Year multiple times.
- Led school-wide committees aimed at enhancing student engagement and promoting a culture of academic excellence.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Education
Master of Science - Educational Leadership And Management
Truman State University
Kirksville, MO12.2006
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Strong work ethic
- Professional appearance
- Reliability and punctuality
- Body language awareness
- Conflict mediation
- Customer conflict de-escalation
- Able to stand for 3-6 hours
Accomplishments
Nominated for Teacher of the Year.
Worked closely with police chief and staff.
- Achieved deescalation of potential crime seeker by completing removal of weapons with accuracy and efficiency.
Certification
- Gifted Education K-12 Certification in Missouri
- Elementary Education 1-6 Certification in Missouri/Florida
Interests
Timeline
Greeter/Usher Volunteer
Lindenwood University
08.2022 - 04.2026
Volunteer
JOY FM Radio
05.2016 - 08.2025
Teacher
Pattonville School District
07.2003 - 07.2017
Educator
Francis Howell School District
07.1998 - 07.2001
Educator
Brevard County Schools
07.1990 - 01.1996
Master of Science - Educational Leadership And Management
Truman State University