Experienced customer service professional with expertise in guest relations and communication. Skilled in ticket management, food handling, maintaining venue security, and ensuring cleanliness. Committed to providing a safe and enjoyable environment for guests.
Overview
13
13
years of professional experience
Work History
Usher/Concessions/Door Greeter
Regal Cinemas
San Bernardino, California
01.2022 - 09.2025
Greeted guests and ensured smooth entry into the cinema.
Assisted patrons with seating arrangements and special requests.
Monitored theater cleanliness and reported maintenance needs promptly.
Enforced cinema policies to ensure a safe viewing environment.
Provided information on movie schedules and theater amenities.
Managed ticket scanning process for efficient guest admission flow.
Answered questions from guests about events, venues, times.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
Informed security of any suspicious activity or persons on premises.
Usher/PizzaHut/Maintenance
Cinemark
Woodridge, Illinois
03.2019 - 03.2021
Greeted guests and ensured a positive experience upon arrival.
Monitored audience behavior to maintain a respectful environment.
Assisted in managing crowd flow during peak showtimes.
Guided patrons to their designated seating areas efficiently.
Provided information about film schedules and theater amenities.
Enforced theater policies regarding food and beverage consumption.
Collaborated with staff to ensure smooth operations during events.
Resolved guest inquiries and concerns promptly and professionally.
Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
Assembled, cooked, packaged, quality-checked, and served individually-sized Pizza Hut pizzas for guests.
Ensured certain areas and aspects of the building were up to code: checking and replacing lights, batteries, etc.
When the theater first reopened after Covid, I was responsible for assembling, testing, and teaching the use of devices that sprayed a sanitizing solution in the auditorium.
Cashier/Game Advisor
GameStop
BOLINGBROOK, IL
04.2016 - 06.2020
Processed customer transactions efficiently and accurately at retail gaming store.
Assisted customers in locating video games and merchandise in store.
Managed cash register operations and maintained accurate cash drawers daily.
Educated customers on loyalty programs and promotional offers available.
Handled customer inquiries and resolved issues to ensure satisfaction.
Collaborated with team members to maintain store cleanliness and organization.
Stocked shelves with new merchandise and ensured proper product display.
Conducted inventory checks to manage stock levels in fast-paced environment.
Greeted customers and answered any questions they had about the store's products and services.
Usher/Concessions/Food Runner/Server
IPic Theaters
Bolingbrook, Illinois
03.2013 - 03.2019
Provided information on movie schedules and amenities to enhance guest experience.
Maintained cleanliness in theater areas and ensured comfort for guests.
Assisted patrons with ticketing inquiries and resolved issues promptly.
Greeted guests upon arrival and provided seating guidance.
I took guests' food and beverage orders, and delivered the orders to said guests in a timely manner.