Julia Hanneken
Johnson City,TN
Summary
Licensed Clinical Social Worker with years of experience working with mentally ill clients. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with other managers and top-level leadership. Excellent trainer and mentor.
Overview
1008
1008
years of professional experience
1
1
Certification
Work History
Crisis Team Lead
Frontier Health
06.2022 - 11.2023
- Lead community outreach to educate other agencies about the Crisis process.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Trained new team members by relaying information on company procedures and safety requirements.
- Participated in interviews with local and national news agencies.
Crisis Supervisor
Frontier Health
02.2019 - 06.2023
- Built and strengthened relationships to manage effective planning and implementation of treatment options.
- Skilled at working independently and collaboratively in a team environment.
- Used therapeutic skills to manage situations with mentally ill clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Crisis Therapist
Specialty Services, Frontier Health
05.2018 - 02.2019
- Assessed patients for level of care determinations.
- Leveraged strong critical thinking skills to manage complex psychiatric cases.
- Helped families understand treatment options.
- Coordinated inpatient and outpatient services for children, adolescents, adults and geriatric patients.
MSW Field Intern
Northeast State Community Counseling Services
08.2017 - 05.2018
- Assessed students upon intake, Counseled students with personal problems, Followed industry standards of confidentiality, Input notes from sessions into TheraNest, Referred students to outside agencies
Library Research Assistant (GA)
Sherrod Library, East Tennessee State University
08.1016 - 01.2018
MSW Field Intern
New Leaf Senior Care, Sycamore Shoals Hospital
08.2016 - 05.2017
- Performed psychosocial assessments with patients within 48 hours of admission, Spoke to families for collateral information, Participated in team meetings, Offered social interaction with patients, Input notes into the hospital’s medical records
Education
Master of Social Work (MSW) -
East Tennessee State University, Johnson City, TN
05.2018
Bachelor of Science in Psychology -
Temple University, Philadelphia, PA
01.1995
Skills
- Critical thinking
- Teamwork
- Communication
- Active Listener
- Motivating Others
- Public Speaking
Certificates Licenses
- Licensed Clinical Social Worker, TN Department of Health, Division of Health Related Boards
- Mandatory Pre screening Agent, TN Department of Mental Health & Substance Abuse Services
Special Trainings
- Crisis Counseling Assistance and Training Program (CCP)
- Federal Emergency Management Agency (FEMA) - MHIDD for Mobile Crisis Responders Training Course
- The Center for Start Services, University of New Hampshire
Awards
Outstanding Crisis Services Staff, 10/01/19, TN Department of Mental Health & Substance Abuse Services
Certification
Mandatory Pre-screening Agent
Timeline
Crisis Team Lead
Frontier Health
06.2022 - 11.2023
Crisis Supervisor
Frontier Health
02.2019 - 06.2023
Crisis Therapist
Specialty Services, Frontier Health
05.2018 - 02.2019
MSW Field Intern
Northeast State Community Counseling Services
08.2017 - 05.2018
MSW Field Intern
New Leaf Senior Care, Sycamore Shoals Hospital
08.2016 - 05.2017
Master of Social Work (MSW) -
East Tennessee State University, Johnson City, TN
Bachelor of Science in Psychology -
Temple University, Philadelphia, PA
Library Research Assistant (GA)
Sherrod Library, East Tennessee State University
08.1016 - 01.2018
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