Julia Hennessy
Nashua,NH
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market
Boston
03.2019 - Current
- Spearhead a customer service team of over 30 members, fostering an environment of excellence.
- Manage store operations while ensuring the delivery of superior customer service.
- Consistently surpass customer expectations through dedicated service.
- Demonstrate extensive crisis management skills for both customers and employees.
- Perform weekly cash reconciliation utilizing complex databases to ensure accuracy.
- Implement dynamic health and safety standards during COVID-19, aligning with changing regulations.
- Oversee weekly non-product inventory purchases to streamline operations.
Assistant Manager
When Pigs Fly Bread Company
Boston
04.2018 - 03.2019
- Delivered exceptional customer service, enhancing overall client satisfaction.
- Maintained rigorous inventory control to minimize losses and ensure stock availability.
- Executed thorough cash reconciliation to uphold financial accuracy.
Transitional Preschool Teacher
KinderCare Education
Lexington
01.2017 - 03.2018
- Served as the Lead Teacher for children aged 2-3 years, guiding their early development.
- Devised and implemented a creative curriculum tailored to individual learning needs.
- Documented children's unique developmental milestones to track progress.
- Cultivated strong relationships with parents, families, and caregivers to support children's learning.
Infant & Toddler Teacher
Bright Horizons
Boston, MA
01.2016 - 01.2017
- Functioned as both Lead and supporting teacher for infants aged 3 months to 2 years, catering to their developmental needs.
- Oversaw emotional and physical care to ensure a nurturing environment.
Marketing Associate
Target
Boston, MA
11.2015 - 12.2016
- Planned and merchandised key departments to elevate in-store experience.
- Supervised department layouts and maintained optimal inventory levels.
- Engaged with customers and vendors across multiple operational areas to enhance collaboration.
- Developed and executed planograms to maximize product visibility and sales.
Timeline
Customer Service Supervisor
Whole Foods Market
03.2019 - Current
Assistant Manager
When Pigs Fly Bread Company
04.2018 - 03.2019
Transitional Preschool Teacher
KinderCare Education
01.2017 - 03.2018
Infant & Toddler Teacher
Bright Horizons
01.2016 - 01.2017
Marketing Associate
Target
11.2015 - 12.2016