Julia Hoffman

In this position I have:

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively to assist approximately 40 clients daily.
• Maintained accurate and confidential clientele records with efficient and accurate data entry skills.

I created the Remote Training Department for Mind Gym Neurofeedback which allowed clients from across country to utilize our Neurofeedback training on a remote platform.

In this position I have:

• Provided professional customer service for approximately 60 clients regarding technical difficulties and general questions or complaints.
• Created project efficiency with strategic planning, resource allocation, and time management practices.
• Tracked client data by creating Excel spreadsheets to maintain optimum organization.

In this position I:

• Increased brand awareness by developing and implementing effective social media strategies.
• Boosted engagement rates by 25% with creation of compelling and visually appealing content.
• Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.