Julia Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Assistant Manager of Operations
Feels Like Home Senior Lifestyle
Memphis, TN
10.2021 - 04.2022
- Analyzed financial data to determine efficient use of
- Coached employees to work together to carry out daily functions and meet service objectives.
- Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Promoted finance products to customers and sales force to increase penetration.
- Calculated and prepared checks for utilities, taxes and other payments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed lucrative relationships with clients to promote future business opportunities.
Hospitality Assistant
Cordova Wellness and Rehabilitation
Cordova, TN
02.2020 - 11.2021
- Resolved guest problems and complaints to improve overall satisfaction.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Handled guest transactions, posted payments and balanced cash drawers.
- Provided highest quality customer service standards by anticipating customer needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Kept track of guest payments, documentation and reservations using computer programs and databases.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Communicated policy changes, project requirements and industry standards to staff members.
Pharmacy Technician
Walgreen's Pharmacy
Memphis, TN
08.2000 - 10.2013
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Answered telephones to respond to questions or requests.
- Prepared and processed medical insurance claim forms and records.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Established or maintained medications and other patient profiles.
- Operated cash registers to accept payments from customers.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Pharmacy Customer Service Representative
Rite-Aid Pharmacy
Memphis, TN
08.1999 - 08.2000
- Handled over 50-75 customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Excelled in exceeding daily credit card application goals.
- Communicated with insurance companies for billing purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Education
High School Diploma -
The Excel Center of Memphis
2576 Thousand Oaks Blvd12-2024
Skills
- Employee Supervision
- Team Leadership
- Process Improvements
- Performance Evaluation and Monitoring
- Recruitment and Hiring
- Customer Service Management
- Records Organization and Management
Volunteering
- I volunteer for the National Dementia Society and Austin and Down Syndrome Society.
Timeline
Assistant Manager of Operations
Feels Like Home Senior Lifestyle
10.2021 - 04.2022
Hospitality Assistant
Cordova Wellness and Rehabilitation
02.2020 - 11.2021
Pharmacy Technician
Walgreen's Pharmacy
08.2000 - 10.2013
Pharmacy Customer Service Representative
Rite-Aid Pharmacy
08.1999 - 08.2000
High School Diploma -
The Excel Center of Memphis